Account Health Support Specialist
3 settimane fa
Overview Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want—low prices, vast selection, and convenience—Amazon.com continues to grow and evolve as a world-class e-commerce platform.The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners.We obsess over providing world class support to Sellers selling on the Amazon platform.We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Responsibilities- Serve as the primary interface between Amazon and business partners, providing timely and accurate operational support to Sellers on the Amazon platform.- Deliver world-class support to Sellers, aiming to predict needs before problems arise and develop innovative self-help tools.- Address chronic system issues, propose process improvements, and contribute to internal documentation while adhering to service level agreements for phone and/or email cases.- Collaborate with cross-functional teams to improve the Seller experience and support documentation.- Participate in an inbound/outbound voice process with rotational shifts and flexible scheduling as per business requirements.Position DescriptionAccount Health Support French Specialist- LANGUAGE REQUIREMENTS: English & French- PROCESS TYPE: Voice Process (Inbound and Outbound Calling)- SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)About the teamThe Account Health Support Specialist acts as the primary interface between Amazon and our business partners.The Specialist provides timely and accurate operational support to Sellers on the Amazon platform.The successful candidate will have a strong record of customer focus and will address chronic system issues, contribute to process improvements, develop internal documentation, and maintain adherence to service level agreements for phone and/or email cases.Basic Qualifications- Speak, write, and read fluently in French- Currently has, or is in the process of obtaining, an undergraduate degree- Speak, write, and read fluently in EnglishPreferred Qualifications- Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced levelOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: December 31, **** (Updated about 3 hours ago)Posted: January 28, **** (Updated about 21 hours ago)Posted: January 27, **** (Updated 3 days ago)Posted: January 22, **** (Updated 8 days ago)Posted: January 22, **** (Updated 8 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
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Account Health Support Specialist
3 settimane fa
Milano, Italia Amazon A tempo pienoOverviewAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want—low prices, vast selection, and convenience—Amazon.com continues to grow and evolve as a world-class e-commerce platform.The Account Health Specialist within the...
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Bilingual Account Health Support Specialist French/English
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Milano, Italia Amazon A tempo pienoA leading e-commerce company in Milan is seeking an Account Health Specialist fluent in English and French.This role involves providing operational support, predicting Seller needs, and developing self-help tools.Candidates should be currently pursuing or possess an undergraduate degree and have strong knowledge of Microsoft Office.The company fosters an...
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milano, Italia Amazon A tempo pienoA leading e-commerce company in Milan is seeking an Account Health Specialist fluent in English and French. This role involves providing operational support, predicting Seller needs, and developing self-help tools. Candidates should be currently pursuing or possess an undergraduate degree and have strong knowledge of Microsoft Office. The company fosters an...
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