Guest Services Manager
21 ore fa
Join to apply for theGuest Services Managerrole atRosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency.We strive to Make the Place – creating a future where people and place enrich one another.Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property.This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.Key ResponsibilitiesGuest Experience:Ensure seamless check-in/check-out processes and personalized guest services;Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;Maintain high standards of hospitality and service in line with Rosewood brand expectations.Supervise, train, and motivate front office staff including reception, bell desk, and night audit;Conduct regular performance reviews and coaching sessions;Foster a culture of excellence, teamwork, and continuous improvement.Operational Management:Oversee daily front office operations, ensuring efficiency and accuracy;Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept;Monitor and ensure compliance with Rosewood brand standards, policies, and procedures.Prepare and manage departmental budgets and forecasts;Analyze guest feedback and operational data to identify areas for improvement;Ensure accurate billing and financial transactions.Technology & Innovation:Utilize property management systems (PMS) and guest engagement platforms effectively;Stay updated on industry trends and implement innovative solutions to enhance guest satisfaction.QualificationsBachelor's degree in Hospitality Management or related field;Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role;Strong leadership, communication, and interpersonal skills;Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite;Multilingual abilities are a plus;Impeccable grooming and professional demeanor.Seniority LevelEmployment typeFull-timeJob functionOtherReferrals increase your chances of interviewing at Rosewood Rome by 2x#J-*****-Ljbffr
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Guest Services Manager
21 ore fa
Lazio, Italia Mindlogix A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
21 ore fa
Lazio, Italia Rosewood Hotel Group A tempo pienoPress space or enter keys to toggle section visibilityGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation,...
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Guest Services Officer
22 ore fa
Lazio, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication,...
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Guest Services Officer
22 ore fa
Lazio, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication,...
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Guest Services Officer
22 ore fa
Lazio, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication,...
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Guest Services Officer...
22 ore fa
Lazio, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication,...
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Guest Experience Manager...
21 ore fa
Lazio, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome.This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life.The ideal candidate combines strategic thinking, creativity,...
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Guest Experience Manager
21 ore fa
Lazio, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome. This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life. The ideal candidate combines strategic thinking, creativity,...
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Guest Relation Manager
6 giorni fa
Lazio, Italia Altro A tempo pieno3 days ago – Be among the first 25 applicants.What will be your mission?As the Guest Relations Manager, you will be responsible for ensuring upscale, professional, and high-class guest service experiences before, during, and after their stay.This role involves effective communication with guests, maintaining the highest service standards, managing guest...
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Lazio, Italia Royal Caribbean Group A tempo pienoA leading cruise line company seeks a Guest Services Officer in Rome, Italy.The ideal candidate is passionate about guest satisfaction and committed to providing exceptional services.Candidates must have a minimum of one year in customer service, be fluent in Italian and English, and able to work onboard for extended periods.Strong communication,...
