Guest Services Manager
2 settimane fa
Press space or enter keys to toggle section visibilityGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.Key Responsibilities:Guest Experience:Ensure seamless check-in/check-out processes and personalized guest services;Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;Maintain high standards of hospitality and service in line with Rosewood brand expectations.Team Leadership:Supervise, train, and motivate front office staff including reception, bell desk, and night audit;Conduct regular performance reviews and coaching sessions;Foster a culture of excellence, teamwork, and continuous improvement.Operational Management:Oversee daily front office operations, ensuring efficiency and accuracy;Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept;Monitor and ensure compliance with Rosewood brand standards, policies, and procedures.Financial & Reporting:Prepare and manage departmental budgets and forecasts;Analyze guest feedback and operational data to identify areas for improvement;Ensure accurate billing and financial transactions.Technology & Innovation:Utilize property management systems (PMS) and guest engagement platforms effectively;Stay updated on industry trends and implement innovative solutions to enhance guest satisfaction.Qualifications:Bachelor's degree in Hospitality Management or related field;Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role;Strong leadership, communication, and interpersonal skills;Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite;Multilingual abilities are a plus;Impeccable grooming and professional demeanor.
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Guest Services Manager
1 giorno fa
Lazio, Italia Altro A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
1 settimana fa
Lazio, Italia Rosewood Rome A tempo pienoJoin to apply for theGuest Services Managerrole atRosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Luxury Guest Services Coordinator
3 giorni fa
Lazio, Italia Marriott Hotels Resorts A tempo pienoA luxury hotel in Milano is seeking a Guest Services Coordinator to ensure efficient operations within Guest Services and deliver a personalized experience for guests.The role involves overseeing room assignments, collaborating with various departments, and resolving discrepancies effectively.Ideal candidates should have at least 2 years of experience in...
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Guest Relations And Duty Manager
1 settimana fa
Lazio, Italia Attività Alberghiera A tempo pienoGuest Relations and Duty Manager(Job Number: HOT0C6JZ) Work LocationsHilton Rome Eur La Lama Viale Europa 287 Rome 144A Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations and Duty...
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Director Of Guest Services
5 giorni fa
Lazio, Italia Altro A tempo pienoJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The...
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Director Of Guest Services
2 settimane fa
Lazio, Italia Hosco.Com A tempo pienoDirector of Guest Services - Bulgari Hotel RomaBe among the first 25 applicants.1 day ago.Job SummaryFunctions as the strategic business leader of the property's Rooms department.Responsible for planning, developing, implementing and evaluating the quality of the property's rooms.The position works with direct reports to develop and implement departmental...
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Guest Services Agent...
7 giorni fa
Lazio, Italia Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment, activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Tourism Services Manager – Italy
2 settimane fa
Lazio, Italia The Palace Company Europe A tempo pienoThe Palace Company Europe is seeking a proactive Tourism Services Manager – Italy to oversee and develop tourism services across its seven properties located in Italy.The role is responsible for ensuring the effective management, commercial performance, and operational execution of tourism services, with the objective of delivering luxury, exclusivity, and...
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Lazio, Italia Marriott Hotels Resorts A tempo pienoA well-known international hotel chain in Italy is seeking a Quality Assurance Manager to lead quality initiatives and ensure guest satisfaction.This role requires a strong background in quality management practices and guest services, along with 2-3 years of experience.The ideal candidate will implement quality assurance processes, conduct audits, and train...
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Director Of Guest Services
5 giorni fa
Lazio, Italia Bulgari Hotel Roma A tempo pienoJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department.Responsible for planning, developing, implementing and evaluating the quality of property's rooms.Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.The...
