Lavori attuali relativi a Guest Experience Manager... - Lazio - Thompson Rome
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Guest Experience Manager
4 giorni fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.P.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Manager
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Lazio, Italia Marina Di Venezia Camping Village A tempo pienoIl Guest Experience Manager è il principale punto di contatto con gli ospiti, dal primo incontro fino alla partenza.Con uno sguardo attento, un ascolto autentico e una presenza costante tra le persone, interpreta e trasmette lo stile di Marina di Venezia con empatia, professionalità e spirito internazionale, trasformando ogni interazione in un'esperienza...
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Guest Experience Agent
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Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Agent
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Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Lazio, Italia Bludental A tempo pienoA luxury resort in Venice is seeking an experienced Night Manager to oversee night operations and ensure guest satisfaction.In this leadership role, you will manage the Front Office night team, handle guest issues, and maintain the hotel's luxury standards.The ideal candidate has prior experience in luxury hospitality and exceptional leadership and...
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Front Desk
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Guest Experience Agent...
36 minuti fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Luxury Night Manager
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Lazio, Italia Bludental A tempo pienoA luxury resort in Venice is seeking an experienced Night Manager to oversee night operations, manage the Front Office night team, and ensure guest satisfaction.The ideal candidate should have prior experience in luxury hospitality along with exceptional leadership and problem-solving skills.This position offers competitive compensation, professional...
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Luxury Guest Experience Manager
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Lazio, Italia Anantara Hotels & Resorts A tempo pienoUn hotel di lusso in Italia cerca un Guest Relation Manager per garantire un'esperienza eccezionale agli ospiti.La posizione richiede capacità di comunicazione plurilingue, esperienza pregressa in hotel a 5 stelle e attitudini manageriali.I candidati devono saper lavorare sotto pressione e avere una forte orientazione al cliente.Offriamo un ambiente di...
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Bowling Center Manager: Events, Ops
7 minuti fa
Lazio, Italia U.S. Navy Fleet And Family Readiness (Ffr) A tempo pienoBowling Center Manager: Events, Ops & Guest Experience U.S. Navy Fleet and Family Readiness (FFR)•Rome, ItalyA U.S. Government entity in Lentini, Italy, is seeking a Bowling Program Manager to oversee the operation of a bowling center.Responsibilities include supervising staff, managing financial operations, and promoting recreational activities.The ideal...
Guest Experience Manager...
4 ore fa
We are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome.This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life.The ideal candidate combines strategic thinking, creativity, and strong leadership, inspiring teams to consistently exceed guest expectations while supporting the hotel's commercial goals.The Guest Experience Manager is an innovative and customer-focused leader responsible for enhancing the overall guest experience across all touchpoints within the Thompson Hyatt in Rome.This role involves developing and implementing strategies to ensure exceptional service, fostering a culture of guest-centricity, and overseeing the seamless integration of guest feedback into operational practices.The Guest Experience Manager will work closely with various departments to ensure that all guests enjoy memorable and personalized experiences.ResponsibilitiesAdministration- Ensure alignment of guest experience initiatives with the hotel's strategic objectives.- Develop, implement, and regularly update the Guest Experience Operations Manual.- Conduct effective internal communications and team meetings to ensure seamless operations.- Maintain up-to-date records of guest feedback, satisfaction scores, and service metrics.Customer Service- Ensure all staff deliver on the brand promise and create memorable guest experiences.- Oversee the planning and execution of guest-related events, promotions, and initiatives.- Engage with guests to gather feedback and enhance service delivery.- Resolve guest complaints efficiently, promoting a guest-centric culture.Financial- Maximize productivity through effective scheduling and resource management.- Monitor and control budgeted expenses related to guest experience initiatives.- Collaborate with finance on revenue forecasting and budget planning for guest services.- Analyze performance metrics to drive profitability and enhance guest satisfaction.Marketing- Conduct regular market research to identify trends and opportunities in guest experience.- Lead innovative marketing campaigns that align with the lifestyle brand of the hotel.- Analyze campaign performance and adapt strategies to enhance guest engagement and loyalty.Operations- Oversee daily operations related to guest experiences to ensure consistency and quality.- Ensure consistent branding and messaging in all guest communications and interactions.- Stay informed about industry trends, competitive landscape, and market dynamics.People & Talent Development- Support the recruitment, onboarding, and development of guest service staff.- Ensure team members adhere to brand standards and performance expectations.- Provide ongoing training and mentorship to enhance team capabilities and foster a culture of excellence.QualificationsDiploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.Equivalent professional experience within the luxury hospitality sector will also be considered.ExperiencePrevious experience in a Guest Experience, Front Office, or Service Leadership role within a luxury or lifestyle hotel environment.A strong understanding of personalized service standards and guest journey management is essential.Required Skills- Proven ability to deliver highly personalized, attentive, and memorable guest experiences.- Strong capability in handling and resolving guest complaints with professionalism and empathy.- Excellent verbal and written communication skills.- Proficiency in English is required; knowledge of additional foreign languages is considered an advantage.- Experience in staff training, coaching, and professional development.- Strong decision-making skills with the ability to act quickly and effectively.- Solid understanding of luxury hospitality trends and guest experience best practices.Thompson Hyatt Rome is committed to creating an inclusive and diverse workplace.We encourage applications from all qualified candidates regardless of gender, age, nationality, ethnicity, disability, sexual orientation, religion, or background.Diversity and inclusion are fundamental to our culture and success.
