Guest Relations Partner
3 ore fa
OverviewAbout The Flex: AtThe Flex , we're redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietaryProperty Management System (PMS)powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.We're building a global team ofA-Players— people who care deeply, move fast, and deliver excellence in every interaction.If you're passionate about hospitality, technology, and creating unforgettable experiences, you'll feel right at home here.??The RoleAs aGuest Relations Partner , you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout.You'll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency.This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.Key ResponsibilitiesGuest Support– Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.Seamless Stays– Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.Issue Resolution– Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.Proactive Communication– Anticipate guest needs, share timely updates, and provide thoughtful recommendations.Feedback & Insights– Collect guest feedback, identify patterns, and help improve our systems and service standards.Cross-Team Collaboration– Work closely with Operations, Product, and Tech to elevate the entire guest journey.What You BringExcellent written and verbal communication in English (French or other languages are a plus)Experience in hospitality, customer service, or short-term rentalsTech-savvy — confident with PMS, CRM, and digital communication toolsCalm, empathetic, and solution-oriented, even in high-pressure situationsDetail-focused, proactive, and genuinely passionate about people and serviceWhy Join The FlexMake an Impact– Every interaction you manage shapes how guests experience The Flex globally.Grow Fast– Be part of a rapidly scaling company with real career progression.Global Collaboration– Work with a diverse, high-performing international team.Remote-First Culture– Work from anywhere; we value outcomes, not office hours.Competitive Rewards– Attractive salary plus performance-based incentives.The FlexWe're not just another property company.We're building aglobal ecosystem for flexible living— powered by technology, automation, and genuine human connection.If you're ready to create exceptional experiences and help shape the future of flexible living, we'd love to meet you.#J-*****-Ljbffr
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Guest Relations Partner
3 ore fa
Lazio, Italia Altro A tempo pienoOverview About The Flex: At The Flex , we're redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star...
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Guest Relations Agent
2 ore fa
Lazio, Italia Hosco.Com A tempo pienoGUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.Reports to: Guest Relations Manager.Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company...
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Guest Relations Agent...
3 ore fa
Lazio, Italia Hosco.Com A tempo pienoGUEST RELATIONS AGENT Main Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.Reports to: Guest Relations Manager.Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company...
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Guest Relations Agent Senior
2 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinatoPalazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations And Duty Manager
7 giorni fa
Lazio, Italia Altro A tempo pienoA Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations and Duty Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...
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Lazio, Italia Meliá Hotels International A tempo pienoEmpresas:Meliá Hotels InternationalMissione:la figura incaricata effettuerà un tirocinio nel reparto guest relations. Il tirocinio verrà suddiviso tra attività di back office quali gestione delle chiamate in entrata dall'esterno e dall'interno e attività di front quali attività di guest relations con l'ospite e organizzazione dell'esperienza...
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Guest Relations Agent Senior
3 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior
3 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior
2 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior
2 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
