Guest Relations Partner
2 ore fa
Overview About The Flex: At The Flex , we're redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.We're building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.If you're passionate about hospitality, technology, and creating unforgettable experiences, you'll feel right at home here.?? The RoleAs a Guest Relations Partner , you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout.You'll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency.This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.Key Responsibilities Guest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.What You BringExcellent written and verbal communication in English (French or other languages are a plus)Experience in hospitality, customer service, or short-term rentalsTech-savvy — confident with PMS, CRM, and digital communication toolsCalm, empathetic, and solution-oriented, even in high-pressure situationsDetail-focused, proactive, and genuinely passionate about people and serviceWhy Join The Flex Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.Grow Fast – Be part of a rapidly scaling company with real career progression.Global Collaboration – Work with a diverse, high-performing international team.Remote-First Culture – Work from anywhere; we value outcomes, not office hours.Competitive Rewards – Attractive salary plus performance-based incentives.The FlexWe're not just another property company.We're building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection.If you're ready to create exceptional experiences and help shape the future of flexible living, we'd love to meet you.#J-*****-Ljbffr
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Guest Relations Partner
2 ore fa
Lazio, Italia Altro A tempo pienoOverviewAbout The Flex: AtThe Flex , we're redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietaryProperty Management System (PMS)powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star...
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Guest Relations Agent...
2 ore fa
Lazio, Italia Hosco.Com A tempo pienoGUEST RELATIONS AGENT Main Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.Reports to: Guest Relations Manager.Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company...
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Guest Relations Agent
60 minuti fa
Lazio, Italia Hosco.Com A tempo pienoGUEST RELATIONS AGENTMain Purpose:The Guest Relations Agent is at Guests' disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.Reports to: Guest Relations Manager.Main duties & responsibilities:• Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company...
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Guest Relations Agent Senior
1 ora fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinatoPalazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations And Duty Manager
7 giorni fa
Lazio, Italia Altro A tempo pienoA Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations and Duty Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...
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Lazio, Italia Meliá Hotels International A tempo pienoEmpresas:Meliá Hotels InternationalMissione:la figura incaricata effettuerà un tirocinio nel reparto guest relations. Il tirocinio verrà suddiviso tra attività di back office quali gestione delle chiamate in entrata dall'esterno e dall'interno e attività di front quali attività di guest relations con l'ospite e organizzazione dell'esperienza...
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Guest Relations Agent Senior
2 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior
2 ore fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma. L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior...
1 ora fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
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Guest Relations Agent Senior
1 ora fa
Lazio, Italia Fresia Re S.P.A. A tempo pienoPalazzo Talìa, è alla ricerca di uno/a Guest Relations Agent Senior motivato/a e sorridente pronto/a a far sentire ogni ospite come a casa in un ambiente esclusivo e raffinato!Palazzo Talìa è il nostro boutique hotel 5* L, certificato due chiavi Michelin, al centro di Roma.L'hotel, affiliato al brand Small Luxury Hotels of the World, è un gioiello nel...
