Guest Services Agent
4 giorni fa
HoscoPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear departures in computer system.Coordinate with Housekeeping to track room status and guest concerns.File guest paperwork or documentation.Operate telephone switchboard station.Run and check daily reports, contingency lists, and credit card authorization reports.Supply guests with directions and information.Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.Arrange transportation for guests/visitors.Count and secure bank at beginning and end of shift.Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.Notify Loss Prevention/Security of any reports of theft.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.Comply with quality assurance standards.Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Settore: Hotel/TurismoRuolo: Ristorazione/Hotellerie#J-*****-Ljbffr
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Guest Services Manager
2 settimane fa
Lazio, Italia Rosewood Rome A tempo pienoJoin to apply for theGuest Services Managerrole atRosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Manager
2 giorni fa
Lazio, Italia Altro A tempo pienoJoin to apply for the Guest Services Manager role at Rosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Experience Agent
8 ore fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Services Agent...
7 giorni fa
Lazio, Italia Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment, activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Luxury Guest Services Coordinator
4 giorni fa
Lazio, Italia Marriott Hotels Resorts A tempo pienoA luxury hotel in Milano is seeking a Guest Services Coordinator to ensure efficient operations within Guest Services and deliver a personalized experience for guests.The role involves overseeing room assignments, collaborating with various departments, and resolving discrepancies effectively.Ideal candidates should have at least 2 years of experience in...
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Guest Services Manager
2 settimane fa
Lazio, Italia Rosewood Hotel Group A tempo pienoPress space or enter keys to toggle section visibilityGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation,...
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Lazio, Italia Jobtome A tempo pienoA global hospitality leader is seeking a Front Office Agent in Como, Italy, to deliver exceptional reception services and ensure a positive guest experience.The role requires strong communication skills and the ability to manage guest queries efficiently.Candidates should have experience in customer service and demonstrate a high level of professionalism.The...
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Director Of Guest Services
6 giorni fa
Lazio, Italia Altro A tempo pienoJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The...
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Director Of Guest Services
2 settimane fa
Lazio, Italia Hosco.Com A tempo pienoDirector of Guest Services - Bulgari Hotel RomaBe among the first 25 applicants.1 day ago.Job SummaryFunctions as the strategic business leader of the property's Rooms department.Responsible for planning, developing, implementing and evaluating the quality of the property's rooms.The position works with direct reports to develop and implement departmental...
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Director Of Guest Services
6 giorni fa
Lazio, Italia Bulgari Hotel Roma A tempo pienoJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department.Responsible for planning, developing, implementing and evaluating the quality of property's rooms.Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.The...
