Account Executive

Account ExecutiveJoin to apply for the Account Executive role at Tour TravelStart your journey with BCD: Grow, connect, collaborate and celebrate with our global teamAccount Executive (Hybrid)Location: IT, Milan, Office, Italy, EUROPEDate: Dec 17, ****Full time, Milan, Italy (requires working once weekly to work from our office in Milan to collaborate with your team)In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.ResponsibilitiesMonitor customer feedback to identify and resolve issues.Review and resolve discrepancies, e.g., credit card reconciliation.Work with customers to either develop a business plan or support the execution of the plan, when applicable.Experience in Quality/Account management methodology and Customer Service.Working with CRM tools and thorough knowledge of appropriate technology enablers.Analyze and develop plans specific to client needs from a project experience standpoint.About YouKnowledge of project management and BCD Travel Products and Services.Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen.Prior experience with Microsoft Excel, Powerpoint, and data analytics.Good command of the English language.Knowledgeable in client technology tools.You have a College, Associate, or University degree or equivalent experience.About UsWe're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).We're committed to sustainability and to driving success for our customers, our business and ourselves.Learn more about BCD Travel.Your life at BCDWorking at BCD means connecting, collaborating and celebrating.You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.But don't just take our word for itHear why people join BCD and more about the great perks of Life at BCD.You'll be offeredFlexible working hours and work-from-home or remote opportunities.Opportunities to grow your skillset and career.Generous vacation days so you can rest and recharge.A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.Travel industry professional perks and discounts.An inclusive work environment where diversity is celebrated.Ready to join the journey?Apply nowWe're dedicated to building a diverse, inclusive and authentic workplace.If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.For accommodation requests or further information, contact our Talent Acquisition department atSeniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentReferrals increase your chances of interviewing at Tour Travel by 2x#J-*****-Ljbffr