Customer Success Manager

About UsSiemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries.Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.Transform the everyday.Let's make the difference togetherWe offer a role with responsibility, independence and the possibility to contribute proactively.We foster a teamwork culture with room for individual development.About the RoleWe are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms.You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions.This role is based in Italy and you must be happy to travel to customer sites when required both in country and occasional regional travel.Key Areas of ResponsibilityDrive customer satisfaction – Deeply understand each customer's objectives and act as a trusted advisor.Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.Ensure verified value outcomes – Make sure customers adopt our products and realise measurable business value.Challenge customers to stay focused on outcomes and avoid unnecessary complexity.Define, drive, and demonstrate the value delivered, while identifying opportunities for continuous improvement.Accelerate time-to-value – Collaborate with sales before contract signature to shape a customer success plan.Drive product adoption and monitor usage across your portfolio.Secure expansion and renewal – Identify upsell and cross-sell opportunities by understanding your customer's business.Work closely with sales to ensure successful renewals.Champion profitable outcomes – Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.Lead cross-functional collaboration – Act as a customer advocate across Siemens.Ensure feedback loops to improve products, services and processes.Intervene to prevent or resolve escalations, and work collaboratively with regional and global customer success teams, account teams and local organisations.QualificationsProven experience in Customer Success Management with a strong track record of managing strategic relationships at executive level within large enterprise organisations.Excellent verbal and written English and Italian, knowledge of any other European languages would be highly desirable.Proven customer management skills with international, large Enterprise accounts, ideally within the industrial software sector (aerospace and defence, automotive, industrial manufacturing, digital manufacturing).An understanding of technology and an ability to explain how technology drives business value (previous SaaS experience preferred).Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives.Creative, resourceful, detail-oriented and highly organised.Exceptional executive-level communication, presentation and interpersonal skills.Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.Passion for driving business value to customers through software development and new technology.Equal Opportunity StatementWe are an equal-opportunity employer and value diversity at our company.We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status.BenefitsWe offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension and private healthcare.#J-*****-Ljbffr