Bilingual Customer Service Representative
2 ore fa
OverviewDescrizione dell'offerta di lavoroDepartment: Call CenterEmployment Type: Full TimeLocation: Milan ****Reporting To: Kimberly Castillo-CisnerosCompensation: ***** / hourDescriptionGroup O is seeking a bilingual (English / Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns.As a bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance.Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills.The ideal candidate will possess effective communication skills, problem-solving abilities, and a customer-focused mindset.Key ResponsibilitiesReceive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction.Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions.Maintain a thorough understanding of the company's products, services, features, pricing, and promotions.Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information.Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases.Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation.Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience.Expected HoursAbility to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.Job QualificationsEducation / CertificationsHigh School DiplomaExperienceBasic customer service and phone handling experience.Skills and QualificationsStrong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.Familiarity with basic computer applications and proficiency in typing and data entry.Adaptability to work in a demanding environment with shifting priorities and a diverse customer base.Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.BenefitsMedical, Dental, Vision, and Life InsuranceFlexible Spending Accounts (Medical and Dependent Care)401(k) Plan with Company MatchGenerous Paid Time Off10.5 Paid HolidaysCareer Development OpportunitiesPhysical RequirementsNot ApplicableEEO StatementEqual Employment Opportunity; no discrimination on the basis of race, color, religion, national origin, sex, sex, gender-based sexual orientation, gender identity, genetic, disability, sv, status, marital status, parity, age, citizenship, state, sv, status, blindness, color, id, or id.#J-*****-Ljbffr
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Bilingual Customer Service Representative
2 giorni fa
Lazio, Italia Altro A tempo pienoOverviewDepartment:Call Center Employment Type:Full Time Location:Milan **** Reporting To:Kimberly Castillo-CisnerosCompensation:$***** / hourDescriptionGroup O is seeking a bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns.As a bilingual Call Center...
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Italian Customer Service Representative
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Lazio, Italia Savior Artigos Texteis Lda A tempo pienoItalian customer service representative - Relocation Offered to GreeceJoin to apply for theItalian customer service representative - Relocation Offered to Greecerole atSavior Artigos Texteis LdaJob Title:Italian Customer Service Representative Greece (Relocation Support Offered)Location:Greece Relocation support included (accommodation + flight within EU)Job...
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Lazio, Italia Xperience Xscape Travels A tempo pienoRemote Customer Support Representative (Entry-Level) Rome, Metropolitan City of Rome Capital, ItalyAs a Remote Customer Support Representative, you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs.This position is perfect for someone passionate about helping others and starting their career in customer...
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Italian Customer Service Representative
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Lazio, Italia Xperience Xscape Travels A tempo pienoAs a Remote Customer Support Representative, you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs.This position is perfect for someone passionate about helping others and starting their career in customer service within the travel industry.You will be trained on all systems and processes.RequirementsNo...
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Hybrid Customer Service Advocate
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Customer Service Representative
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Lazio, Italia Essence Coaching Group A tempo pienoAn international coaching company is seeking a Customer Support Representative fluent in French and English to join their multilingual team.The role involves handling customer inquiries, troubleshooting technical issues, and providing exceptional service.Ideal candidates will have a customer-first mindset and 1-2 years of relevant experience.A hybrid work...
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Lazio, Italia Aethercore A tempo pienoGerman-Speaking Customer Service Agent - Lisbon, Portugal with Relocation2 days ago Be among the first 25 applicantsPositionCustomer Support Representative (German Speaker)LocationLisbon, PortugalStart DateFlexibleEmployment TypeFull-time | Fixed-term contract (1 year)About The RoleWe are looking for a motivated and detail-oriented Customer Support...
