Junior Customer Care Representative
6 ore fa
Junior Customer Care Representative - SatispayAbout SatispaySatispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone.Now, our focus has moved even further to shape the future of money.We empower millions of people with a shared purpose to tackle big challenges.We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.What You'll Be DoingOffer professional, timely support – by resolving customer issues and ensuring their satisfaction with every interaction.Collaborate with multiple teams – to tackle complex challenges and deliver top-notch service to our users.Share valuable feedback – to improve business processes and enhance our products based on customer interactions.Meet and exceed performance targets set by the Customer Care team to ensure efficient and effective support.Expect challenges, collaboration, and the freedom to bring your ideas to life.Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.Who We're Looking ForCustomer Care experience – previous experience in structured customer care, demonstrating a foundational understanding of user management.Exceptional communication and interpersonal skills – with a collaborative team spirit and the ability to build positive relationships with customers.Strong time-management and problem-solving abilities – to efficiently handle customer inquiries and find effective solutions.Fluency in spoken and written Italian and English – essential for effectively communicating with our diverse customer base.Contract and CompensationFixed-term contract of 6 months.Gross Annual Salary (RAL) starting from €27,000, in addition to the benefits listed below.We believe in the power of different viewpoints and strengths.If you're passionate and can make a difference, we encourage you to apply.Our Benefits & PerksUnlimited paid time offPsychological support & mental health webinars with SerenisFlexible hybrid working systemExtended parental leaveChildcare leaveProfessional development programmesInternal mobility programLanguage classes with PreplyInternal workshops & trainingInternational relocation supportCompetitive salaryFlexible benefit budgetMeal vouchersEqual-Opportunity EmployerAt Satispay, we're proud to be an equal-opportunity employer.We celebrate diversity and inclusion, welcoming individuals of all backgrounds.This opportunity is open to everyone, regardless of race, colour, religion, sex, gender identity, sexual orientation, or national origin.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionOther#J-*****-Ljbffr
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