Guest Service Manager
13 minuti fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Hotel Director/Hotel General Manager background in a 4- or 5-star hotelAdditional languages is an advantage (Spanish, Italian, Portuguese, French, German)Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests.Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest Service Manager
3 ore fa
Milano, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Hotel Director/Hotel...
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Guest Services Manager
13 minuti fa
Milano, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:Hotel...
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Guest Services Manager
3 ore fa
Milano, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
2 minuti fa
Milano, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Service Agent
2 settimane fa
Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pienoGUEST SERVICE AGENT INTERN **MAIN RESPONSIBILITIES**: - Welcome guests - Support the LS Manager and its team in administrative tasks - Support in managing guest requests in person and / or by phone - Learn to use sales techniques by offering services to the customer and interpreting his requests - Manage excellent relationships with colleagues from various...
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Guest Service Agent
2 settimane fa
Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pienoGUEST SERVICE AGENT INTERN **MAIN RESPONSIBILITIES**: - Welcome guests - Support the LS Manager and its team in administrative tasks - Support in managing guest requests in person and / or by phone - Learn to use sales techniques by offering services to the customer and interpreting his requests - Manage excellent relationships with colleagues from various...
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Reservations/Guest Services Manager
4 ore fa
Milano, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Hotel Director/Hotel General...
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Guest Service Coordinator
4 settimane fa
Milano, Italia Marriott Hotels Resorts A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano Italy Brand: Bulgari Hotels & Resorts Schedule: Full-Time Job Category: Rooms & Guest Services Operations Reports To: Director of Guest Services Job Summary At Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator you will ensure the efficient...
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Guest Service Coordinator
4 settimane fa
Milano, Italia Marriott Hotels Resorts A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano Italy Brand: Bulgari Hotels & Resorts Schedule: Full-Time Job Category: Rooms & Guest Services Operations Reports To: Director of Guest Services Job Summary At Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator you will ensure the efficient...
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Guest Service Coordinator...
6 giorni fa
Milano, Italia Marriott Hotels Resorts A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano ItalyBrand: Bulgari Hotels & ResortsSchedule: Full-TimeJob Category: Rooms & Guest Services OperationsReports To: Director of Guest ServicesJob SummaryAt Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury.As a Guest Services Coordinator you will ensure the efficient coordination of...
