Technical Account Manager, Enterprise Support

Technical Account Manager, Enterprise Support - TMEGSAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers.As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology.You'll craft and execute strategies to drive our customers' adoption and use of AWS services.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.Our Technical Account Managers partner with some of the most iconic businesses in the country.These range from rising startups building their business from scratch through to large enterprises going through significant transformation.You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.Key job responsibilitiesYou'll build solutions, provide technical guidance and advocate for the customerEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk managementConsult with a range of partners from developers through to C-suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWSSolve a variety of problems across different customers as they migrate their workloads to the cloudUplift customer capabilities by running workshops and other enablement sessions.A day in the life: As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting and leadership skills.You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.You'll also have the chance to receive mentor-ship and gain AWS certifications.Do you want to be part of history and transform businesses through cloud computing adoption?We would love to hear from you.About the teamWe're passionate about supporting the needs of our people and their family members.Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.Basic QualificationsExperience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentExperience in technical engineeringPreferred QualificationsExperience with AWS services or other cloud offeringsExperience in internal enterprise or external customer-facing environment as a technical leadExperience as a technical account nanager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar roleAmazon is an equal opportunity employer.We believe passionately that employing a diverse workforce is central to our success.We make recruiting decisions based on your experience and skills.We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-*****-Ljbffr