Retail Training Manager

1 settimana fa

Milano, Italia Prada A tempo pieno

Marchesi **** marks the Prada Group's entry into the world of Food & Beverage, enriching the Milanese tradition with the renowned Marchesi patisseries.These icons of history and culture are joined by Bar Luce and Ristorante Torre, exclusive spaces that blend art and gastronomy within the Fondazione Prada.In our world, history and tradition intertwine with creativity and innovation, thanks to the talent and passion of our team, who contribute to creating a service of excellence and products of the highest quality.These essential elements ensure every experience is unique and unforgettable for our customersJob PurposeThe Training Manager will be responsible for designing and delivering the training and customer experience strategy across Marchesi ****, both in Italy and internationally.The role combines strategic vision with operational execution, with the goal of cultivating excellence in Client Services, Product, and People, while shaping a Customer Journey that reflects Prada Group values, tailored to the specificities of the F&B sector.ResponsibilitiesLearning & DevelopmentDesign and implement the retail training roadmap for all store roles.Develop and deliver induction, technical, and behavioral training, fostering a high-performance and service-oriented culture.Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and "Train the Trainer" programs.Evaluate training effectiveness through feedback, KPIs, and performance indicators.Client Experience & Service CultureDefine and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.Translate Prada's Group standard into the Marchesi context.Coach and support store teams in delivering service aligned with brand values and client expectations.Product Knowledge & StorytellingLead the development of product knowledge programs across all F&B categories.Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.Align training initiatives with seasonal launches, innovation, and commercial priorities.International Support & Retail ExpansionSupport the rollout of training programs in international stores, ensuring consistency and local relevance.Contribute to store openings and key projects with dedicated training support and presence.Facilitate knowledge

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