Customer Service Manager
3 giorni fa
We are supporting a fast-growing consumer goods company in the search for a Customer Service Manager B2B & B2C The manager will lead the end-to-end service operations across both business channels.The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre- and post-sales activities, and driving continuous improvement across processes, systems, and service KPIs.Main Responsibilities1. B2B Partner Service Management · Lead and develop the team supporting national and international commercial partners.· Oversee the full order-to-delivery cycle, including after-sales support, claims, returns, and communication with pharmacies, distributors, agents, and key accounts.· Act as the operational counterpart to the Sales organization for strategic customers.· Ensure seamless coordination between Customer Service, Sales Operations, and Logistics.· Track and analyze B2B KPIs (order accuracy, response times, service level, partner satisfaction).· Maintain and evolve process documentation and initiate optimization plans.2. B2C Customer Care (E-commerce & Loyalty) · Manage the B2C service team across all channels (email, ticketing, chat, phone, social).· Handle all customer requests related to orders, deliveries, payments, returns, refunds, loyalty programs, and UX issues.· Monitor B2C metrics (SLA, CSAT, FCR, churn, retention) and implement improvement actions.· Collaborate with E-commerce, Marketing, and UX to identify recurring issues and propose solutions.· Establish service guidelines and workflows to reduce workload and accelerate resolution times.· Ensure service readiness during product launches, campaigns, and peak periods.· Support commercial initiatives through cross-selling and up-selling opportunities.3. People Leadership · Manage and motivate teams across multiple locations.· Plan shifts, priorities, service standards, and training programs.· Develop capabilities and oversee performance evaluations for team members.4. Process Optimization, KPIs & Reporting · Continuously monitor operational performance for both B2B and B2C channels.· Define and track qualitative and quantitative KPIs.· Lead initiatives to enhance systems (CRM, ERP, ticketing) and streamline workflows.· Prepare management reports and insights supporting business decisions and service evolution.Cross-Functional Collaboration The role interacts daily with: · Sales & Key
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Customer Service Manager
7 giorni fa
Bardi, Italia Azienda Anonima A tempo pienoWe are supporting a fast-growing consumer goods company in the search for a Customer Service Manager B2B & B2C The manager will lead the end-to-end service operations across both business channels.The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre-...
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Customer Service Manager
7 giorni fa
Bardi, Italia Azienda Anonima A tempo pienoWe are supporting a fast-growing consumer goods company in the search for aCustomer Service Manager B2B & B2CThe manager will lead the end-to-end service operations across both business channels.The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre-...
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Customer Service Manager
5 giorni fa
Bardi, Italia Azienda Anonima A tempo pienoWe are supporting a fast-growing consumer goods company in the search for a Manager who will lead the end-to-end service operations across both business channels.The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre- and post-sales activities, and...
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Customer Service Manager
2 settimane fa
Bardi, Italia Azienda Anonima A tempo pienoSei pronto a entrare in un ruolo da Gamechanger dove puoi fare davvero la differenza?Concentrix è alla ricerca di un Team Leader esperto in inbound sales per unirsi al nostro dinamico team presso la sede di Lecce.Se hai passione per le operazioni di customer service e desideri intraprendere una nuova sfida professionale con noi, vogliamo conoscerti!Il Team...
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Customer Service
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Bardi, Italia Manpower A tempo pienoSocial network you want to login/join with:col-narrow-leftClient:ManpowerLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:33b3b7f3f8d0Job Views:3Posted:**********Expiry Date:**********col-wideJob Description:Manpower ricerca per strutturata azienda multinazionale metalmeccanica situata nella provincia nord di Pavia, una...
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Customer Service
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Bardi, Italia Altro A tempo pienoCerchiamo una figura di Customer Service da inserire nel reparto FTL a supporto della nostra crescita.In qualità di Customer Service sarai il punto di riferimento operativo per i clienti assegnati e ti occuperai di:Contatto telefonico quotidiano con i clienti per l'acquisizione degli ordini di trasporto, seguendo una check-list giornaliera...
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Customer Service Agent
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Bardi, Italia Mishu A tempo pienoThis job is for a Customer Service Agent at Electrolux in Italy.You might like this job because you'll work in a diverse team, help people, and use your analytical skills to improve processes while ensuring an excellent customer experience!At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our...
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Customer Service Junior
1 settimana fa
Bardi, Italia Altro A tempo pienoOverview Our client is a major multinational company specializing in the distribution of medical supplies.The organization is seeking a Customer Service Junior to join the team and support the Customer Service Manager with a range of general duties.ResponsibilitiesTake customer incoming callsCustomer Service and Orders (NSO) mail activitiesData entry within...
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Senior Service Manager
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Bardi, Italia Aruba S.P.A. A tempo pienoSenior Service Manager - Delivery Lead Enterprise - Enterprise Customer Service - Service Manager Chi Siamo Aruba S.p.A.
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Customer Service
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Bardi, Italia Mec Line A tempo pienoL'offerta di lavoro non è disponibile nel tuo Paese.Descrizione del posto vacanteCerchiamo una figura diCustomer Serviceda inserire nel reparto FTL a supporto della nostra crescita.In qualità di Customer Service sarai il punto di riferimento operativo per i clienti assegnati e ti occuperai di:Contatto telefonico quotidiano con i clienti per l'acquisizione...
