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Incident Manager
5 ore fa
3 giorni faOverviewWe are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinatethe resolution of incidents from detection to closure.Act as theprimary point of contactfor incident escalation and communication.Ensuretimely restoration of servicesin line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitatepost-incident reviewsand contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement ofincident management processes.Required Skills & Qualifications2–3 years of experience inIncident Managementor IT Service Operations.Good understanding ofITIL frameworkand service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience withITSM tools(e.g., ServiceNow, Remedy).Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.#J-*****-Ljbffr
