Incident Manager
6 ore fa
OverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinate the resolution of incidents from detection to closure.Act as the primary point of contact for incident escalation and communication.Ensure timely restoration of services in line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitate post-incident reviews and contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement of incident management processes.Required Skills & Qualifications2–3 years of experience in Incident Management or IT Service Operations.Good understanding of ITIL framework and service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ITSM tools (e.g., ServiceNow, Remedy).Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.#J-*****-Ljbffr
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Incident Manager
5 ore fa
Lazio, Italia Ntu International AS A tempo pieno3 giorni faOverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes,...
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Incident Manager
7 giorni fa
Lazio, Italia Idpp A tempo pienoRole Overview:We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Cyber Incident Responder
7 giorni fa
Lazio, Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech.Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
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Cyber Incident Responder
7 giorni fa
Lazio, Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech. Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
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Remote Sap Incident
6 ore fa
Lazio, Italia H-E Parts A tempo pienoOverviewA global technology company is seeking an SAP Service Delivery Manager to lead incident management processes while ensuring adherence to service level agreements.This remote position requires a Bachelor\u****s or Master\u****s degree and at least 8 years of relevant experience.The company promotes growth and offers an inclusive work environment...
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Lazio, Italia H-E Parts A tempo pienoA global technology leader is seeking a skilled SAP Service Delivery Manager in Italy to lead incident management processes.You will serve as the main contact for incident communications while directing teams to ensure timely resolutions that adhere to service-level agreements.Candidates should have a relevant degree and at least 8 years of experience...
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Remote Sap Incident
6 ore fa
Lazio, Italia H-E Parts A tempo pienoA global technology company is searching for an SAP Service Delivery Manager to oversee incident management processes while ensuring compliance with service level agreements.This remote role requires a Bachelor's or Master's degree and a minimum of 8 years of relevant SAP services experience.Candidates should have strong communication skills and a proven...
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Incident Commander
7 giorni fa
Provincia di Latina, Lazio, Italia Mambu A tempo pienoWho we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. Join us as we bring banking and financial services technology into the digital-first world....
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Service Manager
6 ore fa
Lazio, Italia Altro A tempo pienoTAS S.p.A. , multinazionale specializzata in soluzioni software per la monetica, i pagamenti, i mercati finanziari e i sistemi per l'Extended Enterprise, ricerca per la business line Mitobit un/a Service Manager con esperienza nella gestione operativa dei servizi.Compiti e responsabilità La persona selezionata, adeguatamente introdotta e formata sui nostri...
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Service Manager
6 ore fa
Lazio, Italia Tas A tempo pienoTAS S.p.A., multinazionale specializzata in soluzioni software per la monetica, i pagamenti, i mercati finanziari e i sistemi per l'Extended Enterprise, ricerca per la business line Mitobit un/a Service Manager con esperienza nella gestione operativa dei servizi.ResponsibilitiesEssere il punto di contatto unico (SPOC) verso il cliente per incident, richieste...
