Guest Services Manager
2 settimane fa
Qualifications:1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel2. 2-3yrs of hotelier experience3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities:1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassadors role in tutoring other divisions on the key drivers of these standards.Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests.Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.5. Assigns duties and responsibilities to team members.Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.6. Comprehensive knowledge of Customs and Immigration policies and procedures.The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest Services Manager
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoQualifications:1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel2. 2-3yrs of hotelier experience3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities:1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador's role in tutoring...
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Guest Service Manager
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Hotel Director/Hotel General...
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Guest Services Agent
5 giorni fa
Bardi, Italia Villa D'Este A tempo pienoIl RuoloNel ruolo diGuest Services Agentparteciperai alle operazioni quotidiane del reparto Guest Relations, contribuendo alla creazione di esperienze memorabili per i nostri Ospiti.Il/la candidato/a ideale ha un innato senso di ospitalità, creatività e doti comunicative.Conosce e applica con cura gli standard di servizio, creando interazioni...
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Guest Experience Manager
2 settimane fa
Bardi, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome.This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life.The ideal candidate combines strategic thinking, creativity,...
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Front Of House Leader — Guest Experience
1 settimana fa
Bardi, Italia Marriott Hotels Resorts A tempo pienoA leading hotel chain in Monza seeks a Front of House Manager to oversee daily operations and ensure exceptional guest service.The role includes managing staff, resolving guest complaints, and maintaining high standards in all service areas.A high school diploma with 4 years of experience in guest services is required, or a 2-year hotel management degree...
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Front Desk Supervisor — Guest Experience Leader
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoA leading cruise and hospitality company is seeking an Assistant Front Desk Manager to oversee guest services operations in Turbigo, Italy. The ideal candidate will have supervisory experience in hospitality, exceptional customer service skills, and the ability to work cooperatively in a dynamic environment. This role emphasizes training and development of...
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Guest Experience Front Desk Manager
9 ore fa
Bardi, Italia Royal Caribbean Group A tempo pienoA leading cruise line is seeking a Front Desk Manager to enhance guest experiences through exceptional service.Key responsibilities include leading the Front Desk Team, ensuring a seamless service execution, and addressing guest concerns effectively.The ideal candidate will have over 4 years of managerial experience in a 4-5 star hotel environment and...
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Luxury Guest Services Agent
2 settimane fa
Bardi, Italia Altro A tempo pienoA prestigious luxury hotel in Como is seeking a Guest Service Agent to provide exceptional guest experiences.The ideal candidate will have previous luxury hospitality experience, proficiency in English and Italian, and excellent communication skills.Responsibilities include welcoming guests, assisting with inquiries, and managing guest payments.This...
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Guest Experience
1 settimana fa
Bardi, Italia Villa D'Este A tempo pienoUn prestigioso hotel in Italia cerca un Guest Services Agent per gestire le operazioni quotidiane nel reparto Guest Relations.La funzione include la gestione del centralino, la comunicazione con gli ospiti e l'applicazione di standard di servizio elevati.Si richiede almeno un anno di esperienza nel ruolo e una solida conoscenza dell'italiano e...
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Guest Experience Manager
8 ore fa
Bardi, Italia Marriott Hotels Resorts A tempo pienoThe Lake Como EDITIONNestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience.Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.JOB...
