Guest Service Manager
2 settimane fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Hotel Director/Hotel General Manager background in a 4- or 5-star hotel Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests.Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest Experience Manager
1 ora fa
Bardi, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome.This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life.The ideal candidate combines strategic thinking, creativity,...
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Guest Services Manager
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoQualifications:1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel2. 2-3yrs of hotelier experience3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities:1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassadors role in tutoring...
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Guest Services Manager
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoQualifications:1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel2. 2-3yrs of hotelier experience3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities:1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador's role in tutoring...
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Guest Service Agent
2 settimane fa
Bardi, Italia Altro A tempo pienoJoin to apply for the Guest Service Agent role at Mandarin Oriental5 days ago Be among the first 25 applicantsMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.Our vision is to promote our welcoming, genuine and...
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Restaurant Operations Lead — Service
2 settimane fa
Bardi, Italia Russotti Gestioni Hotels S.P.A. A tempo pienoA prestigious hotel management company based in Italy is seeking a Restaurant Manager to lead restaurant operations at the Milan Marriott Hotel.The ideal candidate will have extensive experience in high-level restaurant management and be dedicated to service excellence.Responsibilities include managing the dining room team, ensuring superior guest...
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Guest Service Agent
2 settimane fa
Bardi, Italia Mandarin Oriental A tempo pienoJoin to apply for theGuest Service Agentrole atMandarin Oriental5 days ago Be among the first 25 applicantsMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.Our vision is to promote our welcoming, genuine and passionate...
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Guest Experience Hostess
5 giorni fa
Bardi, Italia Hosco.Com A tempo pienoA leading hospitality company is seeking a Hostess who is dedicated to ensuring guests feel at home by providing excellent service and hospitality.Responsibilities include managing guest queries, ensuring knowledge of menu offerings, and adhering to grooming standards.Candidates should have strong communication skills, a positive attitude, and customer...
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Bardi, Italia Kerten Hospitality Group A tempo pienoA leading hospitality operator is seeking a dedicated Front Office Manager for their property in Colere, Italy.The role involves managing all front office operations, leading a team to ensure high service standards, and enhancing guest experiences.Ideal candidates will have experience in hospitality, strong leadership abilities, and excellent guest relations...
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Guest Service Agent
4 ore fa
Bardi, Italia Mandarin Oriental Hotel Group Limited A tempo pienoMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Our aim is to...
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Bardi, Italia Thompson Rome A tempo pienoA prestigious hotel brand in Emilia-Romagna is looking for a passionate Guest Experience Manager to enhance every touchpoint of the guest journey.This role is key in shaping personalized experiences and driving a culture of service excellence.The ideal candidate will have a strong background in luxury hospitality and be able to inspire teams to exceed guest...
