Guest Service Agent
12 minuti fa
Join to apply for the Guest Service Agent role at Mandarin Oriental5 days ago Be among the first 25 applicantsMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.GUEST SERVICE AGENTMandarin Oriental, Lago di Como's Guest Service Agent is in charge of welcoming and registering guests.Duties And ResponsibilitiesWelcome and register guests upon arrival accordingly to hotel standards;Assist and escort guests to their rooms or their destination within the Resort;Provide quality service by responding to guest's requests promptly, efficiently and courteously;Dealing with enquiries both in person, over the phone and via e-mail;Address, check and register special guests' preferences recorded PMS;Provide pre-arrival support for upcoming guests;Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;Support the Concierge Team in offering recommendations for restaurants and activities;Review invoices and accounts accordingly to hotel policy and procedures;Take payments and handle cash float properly as outlined in the MOHG Controller's manual;Showing co-operation and support to all the Resort colleagues;Stay current with developments, procedures and news through Hotel communication channels;Perform any other reasonable duty as required by the Management Team.RequirementsPrevious experience in luxury hospitality in the same or similar position;Full proficiency in English and Italian; an additional language is preferred;Excellent guest service attitude;Good computer skills;Ability in multitasking and time-management;Charming and outgoing personality with elegant manners and excellent communication skills;Brilliant teamwork skills and attitude;Able to stand for extended periods of time;Flexible schedules and working hours; willingness to work on week-ends and holidays required.DesirableVery good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;Very good knowledge of transportation options and airport.We believe a diverse and inclusive culture is better for everyone.Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles.No form of bullying, intimidation, discrimination or harassment of others will be tolerated.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Mandarin Oriental by 2xGet notified about new Guest Service Representative jobs in Como, Lombardy, Italy .#J-*****-Ljbffr
-
Guest Service Agent
2 ore fa
Bardi, Italia Mandarin Oriental A tempo pienoJoin to apply for theGuest Service Agentrole atMandarin Oriental5 days ago Be among the first 25 applicantsMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.Our vision is to promote our welcoming, genuine and passionate...
-
Guest Service Agent
19 minuti fa
Bardi, Italia Mandarin Oriental Hotel Group Limited A tempo pienoMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Our aim is to...
-
Luxury Guest Services Agent
2 ore fa
Bardi, Italia Altro A tempo pienoA prestigious luxury hotel in Como is seeking a Guest Service Agent to provide exceptional guest experiences.The ideal candidate will have previous luxury hospitality experience, proficiency in English and Italian, and excellent communication skills.Responsibilities include welcoming guests, assisting with inquiries, and managing guest payments.This...
-
Bardi, Italia Hosco.Com A tempo pienoA global hospitality company is seeking a Front Office Agent in Lombardia.The ideal candidate will manage reception duties, ensuring exceptional service for guests during check-in and check-out.Responsibilities include handling guest queries, promoting hotel services, and maintaining brand standards.The candidate should have a high school certificate,...
-
Guest Service Agent
55 minuti fa
Bardi, Italia Starhotels A tempo pienoA prominent hospitality chain is seeking a Guest Service Agent to join the Reception Team at their Hotel Rosa Grand in Milan.In this role, you will be the first point of contact for guests, handling inquiries, check-ins, and ensuring a high level of customer service.Fluency in Italian and English is required, and familiarity with Opera PMS is beneficial.The...
-
Guest Service Agent
1 ora fa
Bardi, Italia Altro A tempo pienoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Rosa Grand in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include:Being the friendly face that responds promptly to guest inquiries, providing information...
-
Guest Experience Agent
5 giorni fa
Bardi, Italia Hosco.Com A tempo pienoA global hospitality company is seeking a Front Office Agent to deliver exceptional reception services and improve guest experiences from check-in to check-out in Como, Italy.You will manage guest queries, maintain efficient reception operations, and ensure compliance with hotel standards.Candidates should possess strong customer service skills, a positive...
-
Guest Relations Agent
1 settimana fa
Bardi, Italia Villa D'Este Spa A tempo pienoIl RuoloNel ruolo di Guest Relations Agent parteciperai alle operazioni quotidiane del reparto Guest Relations, contribuendo alla creazione di esperienze memorabili per i nostri Ospiti.Il/la candidato/a ideale ha un innato senso di ospitalità, creatività e doti comunicative.Conosce e applica con cura gli standard di servizio, creando interazioni...
-
Guest Service Manager
2 ore fa
Bardi, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Hotel Director/Hotel General...
-
Guest Experience Agent
19 minuti fa
Bardi, Italia Mangia'S A tempo pienoMangias Resorts, prestigioso marchio dellospitalità di Aeroviaggi S.p.A., incarna lessenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangias offre soggiorni immersivi e memorabili, celebrando il patrimonio...
