Sales Business Partner

Are you driven by building strong partnerships, elevating sales performance, and shaping the success of an entire region?We're looking for a dynamic professional ready to navigate the vibrant commercial landscape of Central Italy.As ourSales Business Partner – Central Italy , you'll play a pivotal role in supporting and developing our travel agency network across the region.In this position, you will report directly to the Area Manager Central Italy, and you'll be based in Emilia-Romagna at the heart of the territory you will oversee.You'll manage a dedicated portfolio of travel agencies across Central Italy, becoming their strategic reference point and trusted partner.Join us and leave your mark on one of the most strategic markets in ItalyWho we areWelcome to our global communityWe take pride in our diverse team of over 20,000 professionals from 70 different countries and cultures.At Costa, we believe in open communication, positivity, and support.We foster an environment built on trust and transparency, where everyone's voice is heard.ResponsibilitiesYou will develop sales in your assigned geographical area and ensure target achievement, delivering service excellence to travel agencies according to our Service Model and tracking activities through our CRM.You will analyze portfolio performance and support the Area Manager in taking critical decisions, providing valuable market insights.You will acquire in-depth knowledge of Costa's product offering, understanding unique selling points to communicate value effectively and conduct impactful sales presentations.You will identify opportunities to sell, upsell, and cross-sell, maximizing commercial results.You will maintain ongoing communication with travel agencies, supporting them daily to ensure customer satisfaction, collect feedback, address issues, and provide operational assistance.You will develop and implement local sales strategies, manage a co-marketing budget, plan and execute micro-marketing activities, and contribute to expanding the distribution network.You will ensure consistency in the application of Costa's commercial guidelines, adapting your approach to the specific needs of the Central Italy market.You will monitor KPIs, prepare reporting materials, and manage sales workflows with clarity and agility.You will act as the focal point for issue resolution, coordinating with internal departments to ensure smooth operations and timely responses.You will navigate the complexities of a fast-paced environment, adapting quickly to market changes and supporting partners with professionalism and empathy.You will demonstrate strong leadership through influence, guiding travel agency partners and collaborating effectively with cross-functional teams.What makes you uniqueYou'll bring 3–5 years of experience in sales, preferably within the tourism industry, with a proven track record in managing a client portfolio and achieving sales targets.Your fluency in Italian and English is essential, enabling you to excel in written and oral communication.You'll be proactive, empathetic, and equipped with excellent problem-solving skills, supporting multiple departments with a collaborative mindset.You'll have strong relational skills, excellent presence, and the ability to act as a trusted focal point for travel agencies.You'll be analytical, flexible, and comfortable working under pressure, with strong motivation and a results-oriented approach.You'll hold a valid driver's license and be available to travel within your assigned area.Why CostaYou'll be at the forefront of shaping Costa's commercial presence in Central Italy, impacting our distribution network and customer engagement.You'll be based in Emilia-Romagna and you'll be part of a global transformation journey that values innovation, creativity, and collaboration.Inclusion & BelongingCosta is like a world within a world.Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique.Every individual is valued and respected for who they are.At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.Additional InformationCV Format: You can attach your CV in English or Italian, in PDF or Word formatFurther information: Visit our dedicated FAQ section#J-*****-Ljbffr