Customer Service Advocate
7 giorni fa
Job TitleService ManagerPosition reporting to:Head Of Service ManagementWe are seeking a proactive and skilledCustomer Experience Professionalto promote exceptional customer service for our clients.This role is accountable for managing all aspects of customer operations, including major incident management, coordinating with our change management/project teams, and ensuring compliance with agreed customer processes.The successful candidate must be self-motivated and confident with strong communication skills & financial acumen.They need to understand the importance of accountability and management.The role involves hybrid working, both on site and remotely from home.Main Responsibilities:Monitor customer feedback, reviews, and drive improvementsCollaborate with Product, Marketing, and Sales to align customer needs with business goalsTrack the success of customer experience initiativesChampion the voice of the customer in all aspects of business planningEscalation management – handle both internal and external escalations with empathy and efficiencyProvide monthly service reporting and chair Customer Service Reviews where requiredOversee the progress of network projects and 'Moves, Adds & Changes', providing periodic reporting to Customers and internal stakeholdersCreate and manage Customer Service Plans & monthly/quarterly reporting packsSLA monitoring & reportingManage Service Improvement Plans if requiredManaging Customer documentation and inventory management with our internal teamsEvaluate Planned Work Notifications and communicate them in a timely mannerAwareness of profit and loss
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Chc Advocate
2 settimane fa
Milano, Italia Adevinta Group A tempo pienoSubito Italy Milano, Italy Media Production / Sales & Customer Care / Customer Service Full-time **Job Description**: **Qualifications**: The role of the Advocate, in the Customer Happiness Center, is to respond to the requests of the Subito’s and / or InfoJobs’s users, with the aim of offering a unique, personalized service aimed at maximum...
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Global Customer Technical Advocate
3 giorni fa
Milano, Italia Ciena A tempo pienoA global technology leader based in Italy is seeking a Customer Technical Advocate who will serve as the key technical interface between the company's support team and top-tier customers.This role involves onboarding, managing technical relationships, and ensuring service improvements in optical networking.The ideal candidate will possess a Bachelor's degree...
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Global Customer Technical Advocate
6 giorni fa
Milano, Italia Ciena A tempo pienoA global technology leader based in Italy is seeking a Customer Technical Advocate who will serve as the key technical interface between the company’s support team and top-tier customers. This role involves onboarding, managing technical relationships, and ensuring service improvements in optical networking. The ideal candidate will possess a Bachelor's...
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Specialist, Customer Technical Advocate
4 settimane fa
Milano, Italia Ciena A tempo pienoAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
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Customer service specialist
4 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Customer Service Specialist
19 ore fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.Act as the customer's Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the product...
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Logistics & SAP Customer Service Specialist
4 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
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Customer Service Representative
3 ore fa
Milano, Italia Binance A tempo pienoBinance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...
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Customer Service Consultant
6 giorni fa
Milano, Italia Burberry A tempo pieno**Customer Service Consultant**: - Department: CUSTOMER SERVICES- City: Milan- Location: IT**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since...
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Ph Customer Service&Development
20 ore fa
Milano, Italia Beiersdorf A tempo pienoJoin to apply for the PH Customer Service&Development role at Beiersdorf.TasksTake care of daily customer service operations, ensuring high-quality service delivery.Follow the implementation of operational processes to enhance efficiency.Customer Order ManagementProcess customer orders accurately and efficiently using the order management system.Analyze...