Post-Sales & Customer Relationship Intern
7 giorni fa
Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy's finest artisans and brands. With offices in Milan, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in **** by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world.To enhance its Team, Artemest is looking for a motivated, organized and enthusiast Post-Sales Customer Relationship Intern to join our Team in Milan.What will be your key responsibilities?Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience.Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items).Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty.Liaise with suppliers to identify the best solutions for our company and our customers.Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities.Provide insights to evaluate internal customer care processes and propose business development initiatives.Offer information:Duration: 6 monthsWorking hour: full-time (from Monday to Friday, from 9am to 6pm)Monthly compensation: 600€Ticket restaurant provided according to the company policyWho are we looking for?Degree in Foreign Languages/Communication with an International approachItalian nativeProfessional proficiency in EnglishGood knowledge of French or German language wil be considered a plusExceptional problem solving and organizational skills, with strong orientation to resultsAble to manage relations and negotiations, with excellent communication skillsAttention to details, flexibility and entrepreneurial attitudePrevious working experience will be considered a plusOur PerksPositive workplace. We're a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest missionBenefits. We care about our team's daily comfort, so you'll enjoy perks like special prices on Artemest.com, meal vouchers, and discounts at restaurants, cafés, gyms, and other stores. Plus, the office is always stocked with fresh fruit, coffee, tea, and water to keep you energized throughout the day.Entrepreneurial mentality. We're always looking for people eager to step up their tasks and skillsInnovative and tech-oriented environment. We're changing the way people buy, sell, and perceive luxury
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