Technical Trainer
1 settimana fa
About the RoleWe are looking for a Technical Trainer & Support Engineer to play a key role in our after-sales operations in Italy.This position combines technical support, fault diagnosis, and workshop technician training, ensuring that our distributors, dealers, and service centers deliver high-quality service standards.You will provide direct support to our Italian dealer network, lead technical training programs, and collaborate with internal teams to drive product and service improvements.Key ResponsibilitiesTechnical Support & Fault DiagnosisProvide technical after-sales support and diagnostic guidance for Italian distributors and service centers.Troubleshoot and resolve technical issues remotely or on-site when required.Collect, analyze, and interpret failure data from the Italy market to identify trends and propose actionable improvements.Collaborate with R&D, Quality, and Manufacturing teams to support product improvement initiatives and ensure timely issue resolution.Prepare and maintain technical service documentation, including diagnostic guides, troubleshooting manuals, and technical analysis reports.Training & Knowledge DevelopmentLead and deliver training courses (in-person and virtual) for distributors and service teams across Italy.Provide on-site training to enhance diagnostic capabilities and service quality.Oversee preparation and updates of training materials, ensuring they are accurate, relevant, and aligned with the latest automotive technologies.Conduct post-training evaluations, analyze feedback, and improve training content and methodologies.Collaborate with technical engineers to integrate real-world technical cases into training modules.Support technical events such as skills competitions and other after-sales activities.RequirementsBachelor's degree or above in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automation, or related fields.Minimum of 5 years' experience in automotive after-sales service, technical support, or technical training (experience with high-end brands and EVs is a strong plus).Strong knowledge of vehicle systems: mechanical structures, electrical architecture, and diagnostic tools.Native Italian, fluent in English (spoken and written) with strong presentation skills; proficiency in Chinese is an advantage.Excellent communication, coordination, and cross-cultural skills.Hands-on, practical problem solver with a structured and logical mindset.Strong sense of responsibility, customer service orientation, and ability to work independently.Flexible and willing to travel within Italy and occasionally abroad (including China).Work Location:Milan, Italy (with occasional international travel, including to China).
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