Italian Speaking Customer Agent For Automotive Company

3 settimane fa


Lazio, Italia Mercier Consultancy Md A tempo pieno

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company.This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service.As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.ResponsibilitiesProvide outstanding customer support in Italian across various channels, including phone, email, and live chatAssist customers with inquiries related to automotive products, services, and technical informationDocument and track customer interactions accurately in our CRM systemResolve customer issues and complaints effectively, ensuring high levels of customer satisfactionCollaborate with other teams to improve service processes and communicationStay updated on automotive industry trends, product knowledge, and company updates to serve customers effectivelyQualificationsFluency in Italian (both written and spoken) is required; knowledge of English is a plusPrevious experience in customer service, particularly in the automotive sector, is advantageousStrong communication and interpersonal skills with a focus on customer careAbility to multitask and manage time effectively in a busy environmentFamiliarity with CRM systems and automotive products is a plusProficient in using computer applications and online communication toolsA proactive approach to problem-solving and a friendly demeanor towards customersBenefitsCompetitive Monthly SalaryFully Paid TrainingFully Paid Relocation PackageHealth Insurance2 Extra Salaries Per YearAnd Much More..#J-*****-Ljbffr



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