Head Of Customer Success...

2 settimane fa

Bolzano, Italia Microtec - Innovating Wood A tempo pieno

Head of Customer Success MiCROTEC - Innovating Wood Responsibilities- Strengthening customer relationships, acting as the main point of contact from the initial system installation.Building long-term, trust-based partnerships to understand market needs, goals, and technical challenges.- Analyzing and optimizing the performance of installed MiCROTEC solutions by monitoring production data and suggesting improvements to increase efficiency.- Providing technical support to customers in understanding and managing critical issues, also coordinating with internal teams to ensure resolution.- Offering proactive consulting to customers, developing best practices for the use of MiCROTEC solutions, promoting potential upgrades, and supporting the identification of new investment opportunities.- Systematically collecting feedback on MiCROTEC solutions and performance results, sharing insights internally to contribute to the continuous evolution of the product portfolio.- Introducing activities and initiatives to foster customer loyalty through proactive assistance and a true partnership approach.- Monitoring relevant metrics, regularly collecting and analyzing key KPIs to promptly identify opportunities and challenges.Your Profile- Experience in Customer Care, preferably in an industrial or technological environment; knowledge of scanning technologies is an advantage.- Familiarity with industrial processes and/or applications.- Strong communication skills, initiative, and the ability to work independently and in a structured manner.- Strong proficiency in German, English, and Italian.- Experience with CRM or PM tools is an advantage.- Flexibility and high willingness to travel.Senior LevelAssociateEmployment TypeFull-timeJob FunctionCustomer Service and ConsultingIndustriesIndustrial Machinery Manufacturing#J-*****-Ljbffr

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