Customer And Product Success Lead

1 settimana fa

Lazio, Italia Whatjobs A tempo pieno

Full Remote Opportunity Role :Customer and Product Success Lead Industry :Sport Analytics & Betting – previous experience in the industry is a strong plus Budget :45KCompany Overview :A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key Responsibilities :Hire, train, and manage Customer Support agents.Ensure their quality of work, coverage of 24 / 7 customer support, manage rotas, etc.Create or outsource Customer Support AI bots.Write guidelines for the Customer Support team.Manage Zen Desk settings and other communication channels.Coordinate communication between suppliers, partners, team, and clients.Collect regular feedback from clients regarding operations, bugs, and performance.Organize, summarize, and report all interactions with clients, traders, and suppliers during crises.Ensure tickets are reported correctly and chats run smoothly.Work with the Product Owner and team to refine tickets related to bugs and ensure their resolution.Must Have :Focus on client satisfaction.Understanding and passion for AI tools.Flexibility in working hours.Organized and detail-oriented.Ability to simplify complexity.Excellent communication, leadership, teamwork, and influencing skills.Experience in customer support, preferably in leadership or management roles.Why Join Us?Startup culture – Be part of an exciting journey from the ground up and share in our successTalented and engaging team – Collaborate with professionals from top global companies.Flexible work environment – Work remotely from anywhere with a schedule that suits you.Innovation-driven mindset – Be part of a constantly evolving company where your ideas matter.Collaborative and dynamic team – Join a team that values teamwork, creativity, and brainstorming.Cutting-edge technology – Work with the latest in sports and data analytics.#J-*****-Ljbffr

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