Technical Solutions Specialist

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more.Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.Soldo frees finance with a uniquely proactive approach to managing decentralised spending.By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.Founded in **** by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts.Come and join us, as we grow together.What's in it for youPrivate healthcare coverage for you and your familyGenuine career development opportunities (we love to see you succeed) - including an annual €500 budget for you to spend on professional developmentAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programmeFlexible working options including working from home or our Milan or Rome offices /60 days' work anywhereStatutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and on your BirthdayEmployee Assistance ProgrammeCAF Annual Fiscal & Financial SupportThe RoleWe are looking for a Technical Solutions Specialist to join our Professional Services team and lead the successful implementation of customer solutions.In this role, you will work closely with customers after the sale to onboard, integrate, and optimise technical solutions, ensuring long-term customer success.This is a highly customer-facing role that combines hands-on technical work with consultative problem-solving.ResponsibilitiesManage the end-to-end technical implementation process for multiple new and existing customers simultaneously.Act as the primary technical point of contact during implementation and ongoing solution optimisation.Lead technical workshops to map client business workflows to Soldo API capabilities.Gather customer requirements and translate them into detailed technical designs and integration plans.Produce detailed technical specification documents (TSDs) and architecture diagrams that serve as the blueprint for the integration.Configure and deploy integrations using APIs and Workato.You will be responsible for payload mapping, authentication setup (OAuth/SAML), and handling webhooks.Write custom scripts to handle data transformation, automate provisioning using the Soldo APIs.Troubleshoot and resolve complex integration and application issues during and after implementation.Collaborate with product, engineering, customer success, and support teams to ensure smooth hand-offs and issue resolution.Provide technical guidance and best practices to customers and internal stakeholders.Qualifications5+ years of customer-facing technical consulting experience, with a strong focus on post-sales implementationsProven experience delivering complex technical solutions in a SaaS or enterprise software environment.Strong understanding of REST APIs, JSON/XML, integrations, and iPaaS platforms.Ability to communicate effectively with both technical and non-technical customer stakeholders.Strong troubleshooting and root-cause analysis skills.Excellent customer communication and expectation management.Ability to manage multiple customer implementations simultaneously.Detail-oriented with a focus on delivery quality and customer satisfaction.Nice to HaveExperience working in accounting, finance, or fintech organisations.Familiarity with financial systems such as accounting platforms, ERPs, billing, or payment systems.Familiarity with Git and Bitbucket.Familiarity with the applications like NetSuite, SAP, Workday, Sage Intacct, Oracle Cloud, or MS Dynamics.Experience implementing integrations involving financial or transactional data.Exposure to cloud-based and microservices architectures.#J-*****-Ljbffr