Sommelier

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At Thompson Rome by Hyatt , we are seeking a knowledgeable and passionate Sommelier to curate exceptional wine experiences and elevate our Food & Beverage offering. This role is ideal for a wine professional with strong technical expertise, a guest-centric mindset, and the ability to inspire both guests and colleagues through knowledge, storytelling, and refined service. Key Responsibilities Wine Program Management Develop and maintain the hotel's wine list, ensuring a diverse and well-balanced selection aligned with the restaurant's menu Source, purchase, and manage wine inventory while maintaining optimal stock levels Build and maintain strong relationships with wine vendors, distributors, and wineries Ensure proper storage, cellaring, handling, and serving standards for all wines Monitor wine costs and pricing strategies to support profitability Guest Experience & Service Provide expert wine recommendations and food pairings, enhancing the guest dining experience Engage with guests through knowledgeable and approachable conversation, creating memorable wine experiences Conduct wine tastings and special wine-pairing events Ensure refined presentation and exceptional service standards across all outlets Staff Training & Development Train front-of-house teams on wine knowledge, service techniques, and pairing recommendations Lead educational tastings and training sessions for the restaurant team Develop wine service protocols and ensure compliance with industry standards Compliance & Quality Control Ensure compliance with all local and national alcohol laws and regulations Maintain high standards of wine presentation, service quality, and guest experience Stay up to date with wine trends, emerging regions, and industry best practices Main Duties Serve all beverage orders professionally, using correct equipment and procedures Take beverage orders and apply upselling techniques when appropriate Recommend wines based on guest preferences and menu selections Ensure wine lists are updated and sales records are accurately maintained Control stock levels of wines and beverages Support food service operations when required Candidate Profile Certification from a recognized wine institution (WSET, AIS, Court of Master Sommeliers, or equivalent) Previous experience as a Sommelier in a luxury hotel or fine dining environment Strong knowledge of wines, spirits, and food pairings Excellent communication, interpersonal, and sales skills Ability to upsell while enhancing guest satisfaction Fluent in Italian and English Willingness to learn and ability to perform under pressure Strong initiative and a service-driven attitude What You Will Do Reporting to the Director of Operations , you will support all Food & Beverage outlets with passion and creativity. You will work closely with the F&B leadership team to manage wine lists, recommend food and wine pairings, assist waiters and the Sommelier team with service preparation, oversee glassware par stock, manage inventory, and remain highly visible in operations to ensure an attentive and distinctive guest experience.