Incident Manager
4 giorni fa
Incident Manager We are seeking an Incident Manager with 2–3 years of experience in IT Service Management.The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinate the resolution of incidents from detection to closure.Act as the primary point of contact for incident escalation and communication.Ensure timely restoration of services in line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitate post-incident reviews and contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement of incident management processes.Required Skills & Qualifications2–3 years of experience in Incident Management or IT Service Operations.Good understanding of the ITIL framework and service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ITSM tools (e.g., ServiceNow, Remedy).Fluent in Italian and good command of English.Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.Work Mode100% remote.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingThis announcement is addressed to both sexes, in accordance with Laws ****** and ******, and to people of all ages and nationalities, in accordance with Legislative Decrees ****** and ******.#J-*****-Ljbffr
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Remote Incident Manager — Itil
4 giorni fa
Lazio, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAn innovative IT consulting company based in Italy is seeking an Incident Manager with 2–3 years of experience in IT Service Management.In this fully remote role, you will manage and coordinate incident resolutions, ensuring minimal business impact and service continuity.The ideal candidate will possess strong ITIL knowledge, excellent communication...
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Incident Manager
4 giorni fa
Lazio, Italia Altro A tempo pienoAzienda:Herzum Software S.R.L. UnipersonalePosizione:Incident Manager (BIG)Data udate:23/12/2025Luogo lavoro:Remote WorkingImpegno:Full-timeCompenso lordo:Da concordarePosti disponibili:1Contratto lavoro:Partita Iva, Indeterminato, DeterminatoDescrizione offerta di lavoroWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company:...
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Sap Incident Delivery Manager
1 settimana fa
Lazio, Italia Hitachi Energy A tempo pienoJoin to apply for the SAP Incident Delivery Manager role at Hitachi EnergyTo growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.How You'll Make An ImpactAct as the primary point of contact for incident...
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Remote Incident Manager — Itsm
4 giorni fa
Lazio, Italia Altro A tempo pienoAn IT consulting company is seeking a skilled Incident Manager to join their team.The role involves managing and coordinating incident resolution while ensuring minimal business impact and service continuity.The ideal candidate should possess 2–3 years of experience, with a solid understanding of ITIL processes and strong communication skills.This position...
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Incident Manager
6 giorni fa
Lazio, Italia Baxenergy A tempo pienoDue to the growth of our team, Intellisync is looking for an ITSM Specialist with strong knowledge of IT Service Management (ITSM) processes and advanced expertise in ITSM platforms — particularly BMC Helix .The ideal candidate has proven experience in configuring, customizing, and managing ITSM platforms to support the implementation and optimization of...
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Sap Incident Delivery Manager
1 settimana fa
Lazio, Italia Hitachi Rail A tempo pienoDescription To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.How you'll make an impactAct as the primary point of contact for incident communication and provide timely updates to affected users,...
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Cyber Incident Responder...
3 giorni fa
Lazio, Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech.Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
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Cyber Incident Responder
16 ore fa
Lazio, Italia S2E | Business Technology Consultants A tempo pienoS2E è un'azienda italiana di consulenza in ambito Business Technology, all'avanguardia nell'innovazione tecnologica nei settori Fintech, Insurtech e Cybertech.Con oltre 400 collaboratori, sede principale a Milano e uffici a Roma, Lecce, Lussemburgo, riprogetta, personalizza e sviluppa soluzioni digitali per il business delle imprese che operano in...
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Incident Commander
5 giorni fa
Provincia di Latina, Lazio, Italia Mambu A tempo pienoWho we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. Join us as we bring banking and financial services technology into the digital-first world....
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Junior It Operations
2 giorni fa
Lazio, Italia Bip A tempo pienoJunior IT Operations - Incident & ReportingJoin to apply for theJunior IT Operations - Incident & Reportingrole atBIP.Quale sarà la tua sfida?Sarai parte attiva della crescita della nostra practice Financial Services, siamo in grado di anticipare le continue evoluzioni del mondo Fintech, mettendo a disposizione le nostre competenze alle principali banche,...
