Incident Manager
1 settimana fa
Azienda:Herzum Software S.R.L. UnipersonalePosizione:Incident Manager (BIG)Data udate:23/12/2025Luogo lavoro:Remote WorkingImpegno:Full-timeCompenso lordo:Da concordarePosti disponibili:1Contratto lavoro:Partita Iva, Indeterminato, DeterminatoDescrizione offerta di lavoroWelcome to Herzum | now part of catworkxWe are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence.Today, we begin a new chapter as part of the catworkx group — one of the world's leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in ****, Herzum has grown into an international organization with offices in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom.Together with catworkx, we combine expertise, culture, and vision to deliver solutions that bring innovation, efficiency, and collaboration to companies around the world.We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and more seamlessly.Open Position: Incident ManagerTo strengthen our international team, we are seeking anIncident Managerwith2–3 years of experienceinIT Service Management .The selected candidate will support one of our clients in managing and coordinating the resolution ofmajor incidents , ensuring minimal business impact and maintaining service continuity.The ideal candidate will have asolid understanding of ITIL processes , strong communication skills, and the ability to work under pressure.Key Responsibilities:Manage and coordinate theresolution of incidentsfrom detection to closure.Act as the primary point of contact forincident escalationand communication.Ensure timely restoration of services in line withSLAsandgovernance standards .Documentincident details ,timelines , andactionstaken inITSM tools .Facilitate post-incident reviews and contribute toroot cause analysis (RCA) .Collaborate withProblem ManagementandChange Management teamsto prevent recurrence.Supportcontinuous improvementof incident management processes.Work mode:100% remote.Competenze richiesteRequired Skills & Qualifications:2–3 years of experienceinIncident ManagementorIT Service Operations .Good understanding ofITIL frameworkandservice management principles .Strongcommunicationandstakeholder management skills .Ability to work effectively under pressure andmanage multiple priorities .Experience withITSM tools(e.g., ServiceNow, Remedy).Fluent inItalianand good command ofEnglish .Preferred Qualifications:ITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft Skills:Analytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.Join UsBecome part of a team driven by innovation, belief in talent, and a commitment to excellence.Your next career step starts here.Il presente annuncio è rivolto a entrambi i sessi, ai sensi delle leggi ****** e ******, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi ****** e ******.#J-*****-Ljbffr
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