Senior Customer Success Manager
24 ore fa
OverviewWelcome to the future of cloud networking and securityCato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud.It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more).Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by ****.This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss itAs a Cato Senior Customer Success Manager for the Italy region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal.In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.Curiosity - you have a desire to truly understand our customers' business needs.Creativity - you can find a sustainable path to yes.Empathy - you connect at a human level with our customers and you genuinely careResponsibilitiesResponsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technologyDevelop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsellsRequired Skills and Experience5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendorExperience working with Networking, Security or AI Software solutionsExcellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)Ability to effectively listen and truly understand the customer needs, even if they\'re not effectively articulated, and find sustainable solutionsAbility to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholdersMust be very well organised and able to work effectively in a nimble and fast-paced environmentEffective problem solver, shows ownership and wants to see issues resolvedAbility to travel up to 25% of the time#LI-HE1#J-*****-Ljbffr
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