Technical Account Manager
7 giorni fa
As a Technical Account Manager, you will develop a deep understanding of the customer business and technical needs that will be used to provide tailored technical support solutions.Your proactive guidance will help keep the customers' mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return on investment.If you are keen on helping customers achieve their strategic objectives while working on cutting-edge security products, then come and join our team.Key Responsibilities:Develop a deep understanding of the customer business and technical needs to provide technical information, guidance, and support.Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.Take initiatives and ownership of customer incidents to drive for timely resolutions.Manage customer communications and expectations until the closure of each case.Participate in customer conference calls or face-to-face customer meetings.Produce service reports to summarize service activity and performance for key stakeholders.Report Software/Hardware related issues to the R&D department and assure follow-up.Skills and Attributes Requirements:Good understanding of data networking protocols, specifically TCP/IP, routing, and switching.Hands-on experience with security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).Strong troubleshooting and problem-solving skills.Face-to-face and remote customer management experience.Previous experience in a technical support position with telco or large enterprise space.Strong interpersonal and communication skills.Previous experience with Fortinet products is an advantage.Educational and Experience Requirements:Minimum of 6 years of experience in a technical support/post-sales role.Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7).Must be fluent in Italian and English.#J-*****-Ljbffr
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Remote Technical Account Manager
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Technical Account Manager
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Lazio, Italia Fortinet A tempo pienoAs Technical Account Manager you will develop a deep understanding about the customer business / technical needs that will be used to provide technical support solutions tailored to their needs and challenges.Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become...
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Technical Account Manager
13 ore fa
Lazio, Italia Fortinet, Inc. A tempo pienoJob Schedule Full timeJob DescriptionAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges.Your proactive guidance will help keeping the customers mission critical environments healthy by identifying...
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Lazio, Italia Fortinet, Inc. A tempo pienoA cybersecurity company is seeking a Technical Account Manager based in Rome.In this role, you will analyze customer technical needs to provide tailored support, ensuring optimal product performance and customer satisfaction.The ideal candidate will have over 6 years of experience in technical support, a degree in Computer Science, and solid knowledge of...
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Lazio, Italia Fortinet A tempo pienoA leading cybersecurity company is searching for a Technical Account Manager in Rome to provide tailored technical support to clients.You will develop an understanding of customer needs, offer proactive guidance, and troubleshoot Fortinet products.The ideal candidate has at least 6 years of experience in technical support and a relevant degree.The role...
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Area Technical Manager
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Senior Technical Account Manager
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Lazio, Italia Randstad Enterprise A tempo pienoIl Contesto AziendaleIl nostro cliente è un Gruppo Industriale Internazionale leader a livello mondiale nei settori Aerospazio, Difesa e Sicurezza, con una solida presenza globale e un ruolo di protagonista nei principali programmi strategici.L'azienda si impegna a fornire capacità tecnologiche multidominio ed è partner tecnologico e industriale di...
