Reception Manager
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Description:
" Hard to find, hard to forget ": that's how MIRAMONTI wants to be remembered by its guests.
To make this vision a reality, we're looking for a Front Desk Manager who can combine professionalism, warmth, precision, and a passion for hospitality. We're seeking a cheerful, reliable, and organized individual with an eye for detail, a guest-first mindset, and the ability to lead and motivate their team.
Responsibilities:
Coordinating and supervising the Front Office team
Welcoming guests and managing check-ins and check-outs
Monitoring arrivals, departures, and reservations
Handling phone calls, emails, and guest requests
Selling rooms, restaurant services, spa treatments, and additional services
Managing concierge services and addressing guests' individual needs
Handling complaints and resolving issues
Skills:
Experience in the hospitality industry, preferably in a leadership role
Excellent organizational, interpersonal, and problem-solving skills
Leadership, teamwork, and a service-oriented mindset
Precision, professionalism, and attention to detail
Excellent knowledge of German, Italian, and English
Familiarity with ASA, Korrespondenzmanager, Additive, and Hotel Kit is a plus
MM Benefits:
https://www.hotel-miramonti.com/it/mm-culture/owners-and-team/
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