Reception Manager

11 ore fa

Avelengo di Sopra, Trentino-South Tyrol, Italia onboard Srl Tempo pieno

Description:

“Hard to find, hard to forget”: that’s how MIRAMONTI wants to be remembered by its guests.

To make this vision a reality, we’re looking for a Front Desk Manager who can combine professionalism, warmth, precision, and a passion for hospitality. We’re seeking a cheerful, reliable, and organized individual with an eye for detail, a guest-first mindset, and the ability to lead and motivate their team.

Responsibilities:

  • Coordinating and supervising the Front Office team
  • Welcoming guests and managing check-ins and check-outs
  • Monitoring arrivals, departures, and reservations
  • Handling phone calls, emails, and guest requests
  • Selling rooms, restaurant services, spa treatments, and additional services
  • Managing concierge services and addressing guests’ individual needs
  • Handling complaints and resolving issues

Skills:

  • Experience in the hospitality industry, preferably in a leadership role
  • Excellent organizational, interpersonal, and problem-solving skills
  • Leadership, teamwork, and a service-oriented mindset
  • Precision, professionalism, and attention to detail
  • Excellent knowledge of German, Italian, and English
  • Familiarity with ASA, Korrespondenzmanager, Additive, and Hotel Kit is a plus

MM Benefits:

https://www.hotel-miramonti.com/it/mm-culture/owners-and-team/