Customer service representative

2 settimane fa

Ca' Merone, Italia Albany International Corp. A tempo pieno

The customer service is the central information hub between customers, sales, technical, planning, production, logistics and finances. The customer service representative is responsible for providing exceptional and efficient service to customers by addressing inquiries, resolving concerns, and ensuring overall satisfaction. Issuing quotes, entering orders, overseeing the transports, invoicing, answering e-mails and many more interesting tasks are part of the daily job. Providing after-sales services and upkeeping of various record systems round it off.ResponsibilitiesPrepare customer quotations in cooperation with sales and technical teamClarify product details, amounts and delivery dates with customers & sales representativesOrder entry, order confirmation to clients and order trackingFollow-up with planning on improving dates if not in line with request dateClose follow-up with finance on receiving advanced paymentsTracking inventoryStrong understanding of order requirements and logistics, schedule changes and urgent ordersCoordinate and evaluate shipping requirements with customersUpdating records in various systemsFollow-up on timely dispatch of Make & Ship orders and execute necessary release of Make & Hold orders to be shipped based on customer requests/consignment warehouse and aged inventoryPrepare necessary export documentation for customs clearance based on delivery and payment terms, bank requirements, etc.Ensure daily invoicing of goods shippedRespond to customer inquiries promptly and ensure proper follow-up and satisfactory solution to outstanding issues. Keep record of customer transactions and the respective actions taken by CSREnsure all necessary approvals are in place and storedUnderstanding of revenue recognition and audit requirementsEnsuring that master data is correct in system (example: name & address, VAT number, incoterms, payment terms, revenue method & location etc.)Entering approved pricelists in SAP as a dealFollowing the Eurasia Business RulesDifferent SOX testing procedures in a timely mannerKeep track of customer overdue and take necessary action to receive paymentEnter correct proof of delivery date in SAP according to the different incotermsPreparing export documents for intercompany shipmentsGoods receipt into Europe from production sites in Asia and AmericasHelp testing different systems if necessary (Integrated System Testing)Claim handlingBackup for colleagues for different countriesContinuous improvement in the service quality and overallRequired SkillsStrong organizational and administrational strengthPro-active problem analysis and problem-solving skills with the ability to meet deadlinesAttention to details and accuracy – sense of urgencyGood communication skills – verbal and writtenSolution-oriented approach and the ability to handle complex queriesQualificationsProfessional experience in customer service or in a directly related capacityCompetence in MS office-based PC applicationsSAP-ERP system knowledge would be a plusFluent in English and ItalianEducation Requirement Commercial education#LI-DH2

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