Front Office Agent
7 giorni fa
Main Duties The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. The role involves working in line with our company philosophy, operational standards, and procedures, contributing to creating a harmonious work atmosphere with a collaborative approach. He/She will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest's needs Operational At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc. Make sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest's reservation Provide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH) Respond to general Front Office responsibilities Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities. Runs appropriate errands for guests and picks up or delivers a variety of items. Provides a variety of business services such as shipping packages and assisting with printing needs. Receives, stores, and/or delivers mail and luggage. Acquires daily care items such as toiletries, for guests and patrons. Plans and schedules special events, parties, or meetings. Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items. Arranges for interpreters or translators when needed. Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees. Performs other related duties as assigned Represent the main point of contact for guest's needs and request (Email & WhatsApp) Qualifications Previous experience of at least 6 months in the same role, preferably in luxury hotel establishments; Customer orientation and good problem-solving skills; Strong interpersonal skills and effective communication; Kindness, friendliness, and professionalism; Flexibility in working hours and availability to work shifts/weekends; Excellent knowledge of English, knowledge of a second foreign language will be a preferred requirement. What we offer: A dynamic environment; The opportunity to establish a continuous working relationship and growth opportunities.
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Front Office Agent
3 settimane fa
Milan, Italia Attività alberghiera A tempo pienoOverviewFront Office Agent (HOT0BYHP) at Hilton Milan Hotel, Via Luigi Galvani 12 Milan 20124. Provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Front Office Agent, you will provide reception services for Guests to contribute to...
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Front Office Agent
2 settimane fa
Milan, Italia Attività alberghiera A tempo pienoOverviewFront Office Agent (HOT0BYHP) at Hilton Milan Hotel, Via Luigi Galvani 12 Milan 20124. Provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Front Office Agent, you will provide reception services for Guests to contribute to...
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Front Office Agent
3 settimane fa
Milan, Italia Altro A tempo pienoFront Office AgentTi piacerebbe iniziare una nuova esperienza professionale in un contesto strutturato?l' hotel voco Milan-Fiere sito in zona Certosa, importante struttura facente parte del gruppo HNH Hospitality, ricerca un Front Office Agent .Di cosa ti occuperai:Check in & Check-outScarico prenotazioni e procedure di controllo sugli arriviAssistenza...
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Front Office Agent | Milano
4 settimane fa
Milan, Italia Ali Professional A tempo pienoAli Professional, per conto di una rinomata realtà del settore hotellerie di lusso sta cercando una figura di: Front Office Agent . Descrizione del ruolo: La risorsa sarà inserita all’interno del team di Front Office di una prestigiosa struttura nel segmento luxury hospitality e sarà responsabile dell’accoglienza e dell’assistenza agli ospiti,...
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Front Office Agent | Milano
4 settimane fa
Milan, Italia Ali Professional A tempo pienoAli Professional, per conto di una rinomata realtà del settore hotellerie di lusso sta cercando una figura di: Front Office Agent. Descrizione del ruolo: La risorsa sarà inserita all’interno del team di Front Office di una prestigiosa struttura nel segmento luxury hospitality e sarà responsabile dell’accoglienza e dell’assistenza agli ospiti,...
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Front Office Agent Turnante
1 settimana fa
Milan, Italia Altro A tempo pienoItalia/MilanoSiamo alla ricerca di un Front Office Agent Turnante che sia il primo punto di contatto dei nostri ospiti e gestisca tutti gli aspetti del loro soggiorno. Le responsabilità del Front Office Agent includono la registrazione degli ospiti, la gestione delle prenotazioni e la fornitura di informazioni su camere, tariffe e servizi. Se hai un talento...
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Front Office Agent Turnante
1 settimana fa
Milan, Italia Altro A tempo pienoItalia/MilanoSiamo alla ricerca di un Front Office Agent Turnante che sia il primo punto di contatto dei nostri ospiti e gestisca tutti gli aspetti del loro soggiorno. Le responsabilità del Front Office Agent includono la registrazione degli ospiti, la gestione delle prenotazioni e la fornitura di informazioni su camere, tariffe e servizi. Se hai un talento...
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Agente front-office
5 ore fa
Milan, Italia The Plein Hotel A tempo pienoAs a Front Office Agent at The Plein Hotel Milan you will deliver excellence within our guest experience with every interaction. Ensuring our guests have a truly memorable stay though the experience you and our team provide. Inspired by German fashion designer, Philipp Plein, this five-star luxury boutique hotel, member of Small Luxury Hotels of the...
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Front Office Agent
3 settimane fa
Milan, Italia Hyatt Centric Milan Centrale A tempo pienoMain Duties The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest...
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Front Office Agent
4 settimane fa
Milan, Italia Hyatt Centric Milan Centrale A tempo pienoMain Duties The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed...
