Service Operations Manager

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The opportunity

Lead the local Service team, with full responsibility and accountability of running the day-to-day service projects and service agreement in execution, and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain.

Maintaining a Health and Safety Culture within local Hitachi Energy team, by assuring and monitoring all aspects related to safety of personnel. Ensure compliance with Quality and Continuous Improvements to exceed customer expectations while ensuring sustainable operations. In charge of developing & maintaining the Quality Management System of the local unit.

How you’ll make an impact:

• You will be an engaged leader for the Service Operations team at Grid Automation.

• Accountable to ensure a safe work environment and continuous improvement in HSE processes and integrity performance.

• Drives implementation of the Service strategy as a member of the management team. Ensures corresponding plans are implemented consistently in the Service organization.

• Drives, implements and monitors performance targets (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

• Runs the day to day Service business to ensure profitable growth and improvement of Service productivity. Monitors the quality of Service activities and decides on appropriate development activities.

• Accountable for operational risk management, validates and improves reliability and effectiveness of business operations

• Customer orientation, both external as well as internal. Act as liaison between clients and the company, handling both commercial and technical questions between us and the client

• Participates in Sales and Operations planning with other members of the team and takes actions to close potential gaps in project execution capacity

• Supervises operations and performance management through reviews with management to ensure contract fulfilment. Takes an active role in resolving escalated issues, especially those raised by the customer.

• Participate in the operational budgeting process, jointly with Operating Unit Service Manager and Controller.

• Responsible for executing a customer-focused operations strategy, derived from the overall Service Strategy, developed for the Operation Unit Service. Accountable for its relentless execution.

• Lead and implement continuous improvements to ensure that we constantly develop, customize, and continuously improve our processes and work instructions by adopting Hitachi Energy’s best practices

• Live Hitachi Energy Leadership Pillars as a leader which means live our vision, work together, deliver promises, and develop people.

• Responsible for ensuring compliance with applicable external & internal regulations, procedures & guidelines.

Your background:

• Bachelor’s degree in engineering, Operations Management, or related field (master’s preferred).

• Minimum 5 to 8 years of experience in management preferably in a service or industrial environment.

• Excellent analytical and problem-solving skills

• Excellent communication skills, both verbal and written, as well
  as interpersonal skills dealing with all levels of an organization

• Fluent in both Italian and English, written and spoken.

• You are driven, results-oriented, and passionate about leadership—focused on fostering strong collaboration with internal and external stakeholders.

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. 

Wide range of benefits: 

• Health insurance; 

• Pension fund; 

• Welfare; 

• Smart working; 

• Flexible working hours; 

• Lunch ticket or canteen. 

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