Guest Services Executive

3 giorni fa
Anacapri, Campania, Italia Hospitaliti Tempo pieno

Jumeirah Capri Palace is hiring through Hosco in Anacapri.WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Main duties and responsibilities are:

  • Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
  • Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
  • Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
  • Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
  • AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
  • EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
  • Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
  • Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
  • Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Ideal candidate for this position will have the following experience and qualifications:

  • Aminimumof1yearcustomerserviceexperience
  • Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
  • GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.

Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.

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