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Client Service Associate
4 mesi fa
Key responsibilities:
Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be improved Keep open communication between the departments to resolve any issues
Requirements:
Proficiency in English and Italian - C1+ level Advanced interpersonal and communication skills Ability to listen to clients and your team’s needs and find solutions Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote) Excellent communication skills, both verbal and written
What we offer:
Outstanding equipment Annual Performance Review Cycle Referral program Annual discretionary bonuses Remote weekend and night shifts Great friendly and professional working environment Challenging assignments in a local and international environment Medical insurance Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.