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Customer Operations Representative
5 mesi fa
THE ROLE
**As a Customer Operations Representative (COR), reporting directly to the Customer Operations Manager, you will be responsible for managing pre-season and in-season order book management and execution for your assigned key or field accounts. This role is accountable for driving a qualitative and healthy order book, achieving shipping targets through effective inventory management, and delivering superior customer service. You’ll develop and display a strong understanding of the marketplace and supply chain operations processes in this role. Moreover, you’ll bring a process improvement mindset and a natural curiosity to explore and solve problems.
WHAT YOU’LL DO Drive orderbook quality by executing timely order book reconciliation processes at the time of order entry. Drive seasonal execution excellence: partner with the sales team to drive proactive management of holds, cancellations, returns, launches, etc. Proactively flag product delays and order book gaps, and take action. Execute shipping: provide visibility to the customer on the shipping status of their sales orders. Monitor delivery performance and solve problems, in collaboration with the logistics team, information & analytics, and the carrier. Deliver superior customer service to your accounts. Ensure a smooth flow of goods and provide accurate and timely information. Monitor performance against the agreed SLA through specific metrics and drive actions to improve accordingly. Collaborate with commercial, planning and buying teams to maximize product availability and supply chain efficiency. Analyze internal processes, order book patterns and shipping performance. As issues surface, identify root causes to suggest and act upon process improvement opportunities. Build great working relationships with counterparts in Sales, Finance, Logistics, and IT to drive world-class support for our customers. Support the Customer Operations Manager on projects and requests of the larger Operations team. WHO ARE YOU You have at least 2 years of relevant experience in Customer Operations / Supply Chain, at international consumer goods companies. A background in the sporting goods or fashion industry is preferred. You have proven experience in managing supplier/customer relationships. In addition, you have a good understanding of consumer behavior, and the retail landscape and trends. You have a Customer Service mindset with a focus on delivering a superior service experience. You demonstrate a strong conceptual understanding of supply chain business models You possess advanced analytical and problem-solving skills. Experience with BI/reporting and/or data visualization tools is a plus. Fluent in French written and spoken Strong interpersonal and written/verbal English communication skills are a must, with the ability to effectively communicate and influence across various levels within the organization. Advanced level proficiency in using MS Word, Excel, and PowerPoint. Experience with Microsoft Dynamics 365 is a plus. You enjoy working in a multi-cultural environment and fostering diversity and inclusion. REWARDS & BENEFITS Great compensation package (in consideration of your professional experience) Lunch tickets Discounts on all NGG brands and partners including FARFETCH and Browns Brand new headquarters located in the centre of Milan EQUAL OPPORTUNITIES STATEMENT New Guards Group is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities Before ApplyingThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.
Share:FARFETCH has been made aware of SCAM activities in the market where people with potential deceitful intentions impersonate the FARFETCH HR Team. Please note that we do not ask for personal information on the phone and we don't make job offers prior to a proper interview process. Also, we DO NOT request for any monetary payments from you at any point of the recruitment process. Every application should be made via our applicants tracking system through our careers website. If you receive a call to schedule an interview with FARFETCH you should ask for a formal calendar invite coming from a email account. If you sense you are being scammed, please contact your local authorities.
