Senior Enterprise Service Manager

1 mese fa

Milan, Italia AWS EMEA SARL (Italy Branch) A tempo pieno
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base. We are obsessed about delivering success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

As a Senior Enterprise Service Manager (ESM) with AWS Professional Services team, you will build and consolidate the commercial relationship with large global organizations. You will collaborate with customer account teams and AWS partners to identify, develop, and execute customer consulting engagements. As a Trusted Advisor for our largest and most committed customers, you will support business development and build strong relationships, oversee the delivery and manage programs for a portfolio of projects in those accounts.

Do you have experience delivering large IT solutions in agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery on a scale?

Come build the future with us.

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Milan, MI, ITA

BASIC QUALIFICATIONS

- Multiple years of IT consulting, sales and management experience, with demonstrated business and technology transformation experience in customer-facing roles
- Industry value chain experience covering significant portions of Oil, Gas and / or Utilities from exploration through production / generation to retail.
- Business consulting experience in transforming customer operations through technology including cloud adoption, IOT, ML/AI, and automation.
- Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.).
- A proven track record of managing and delivering large-scale enterprise IT programs.

PREFERRED QUALIFICATIONS

- Experience with contract and statement of work (SOW) development.
- Experience with enterprise IT management frameworks (e.g., COBIT, ITIL, cyber, etc.).
- Broad enterprise systems technology experience including IaaS / virtualization technologies, cloud, ML/AI, traditional and renewables power generation, transmission, utility retail, E&P, refining/chemical/wells process control and SCADA, fueling-retail, and supply chain.
- Experience with enterprise application programs (SAP, Oracle, Maximo, etc.) and technical infrastructures in Industry, including design, build, and operate of global solutions.

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