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Reservation and MICE Agent
1 mese fa
Obiettivo della posizione: Il Reservation and MICE (Meetings, Incentives, Conferences, and Exhibitions) Agent è responsabile della gestione delle prenotazioni individuali e di gruppo, nonché della coordinazione e dell'organizzazione di eventi MICE. Questa figura svolge un ruolo chiave nel garantire un'esperienza eccellente per gli ospiti, ottimizzando l'occupazione delle strutture e massimizzando i ricavi.
Responsabilità principali:
1. Gestione Prenotazioni:
o Ricevere e gestire le richieste di prenotazione via telefono, email e sistemi di prenotazione online.
o Confermare le prenotazioni e inviare la relativa documentazione agli ospiti.
o Aggiornare e mantenere il sistema di gestione delle prenotazioni con informazioni accurate e aggiornate.
2. Coordinazione MICE:
o Pianificare e coordinare eventi MICE, comprese conferenze, meeting, incentivi e mostre.
o Lavorare a stretto contatto con i clienti per comprendere le loro esigenze specifiche e fornire soluzioni personalizzate.
o Coordinare con altri dipartimenti (es. catering, audiovisivi, logistica) per garantire la riuscita dell'evento.
3. Servizio Clienti:
o Fornire un eccellente servizio clienti rispondendo prontamente e professionalmente a tutte le richieste.
o Gestire eventuali problematiche o reclami degli ospiti in modo efficace e tempestivo.
Requisiti:
• Esperienza pregressa in un ruolo simile, preferibilmente nel settore dell'ospitalità.
• Eccellenti capacità comunicative sia scritte che verbali.
• Capacità di gestire più compiti contemporaneamente e di lavorare sotto pressione.
• Ottima conoscenza dei sistemi di gestione delle prenotazioni e del pacchetto Microsoft Office.
• Conoscenza avanzata della lingua inglese; la conoscenza di altre lingue straniere è un plus.
• Attitudine al problem solving e forte orientamento al cliente.
Competenze personali:
• Attitudine positiva e professionale.
• Eccellenti capacità organizzative e attenzione ai dettagli.
• Capacità di lavorare in team e di instaurare relazioni positive con colleghi e clienti.
• Flessibilità e adattabilità ai cambiamenti e alle esigenze del lavoro.
Data inizio prevista: 30/06/2024
Categoria Professionale: Personale Per Hotel / Piani / Reception / Back Office
Città: Milano (Milano)
Disponibilità oraria:
- Full Time
I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).
ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa sulla pagina dedicata al phishing su adecco.it.
Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).
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