Guest Service Agent

1 mese fa

Milan, Italia Rocco Forte House, Milan A tempo pieno

The Position

GUEST SERVICE AGENT

Main Purpose :
You will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience and provide them with all the services they may require.
Reports to: House Manager.

Main duties & responsibilities :
• Carry out all House operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, apartment orientation, providing information to Guests.
• Responsible for providing each Guest a warm and efficient arrival and departure process.
• Build and maintain an individual and professional relationship with Guests, being their reference point.
• Handle all Guests’ requests and be proactive in selling relevant services.
• Manage advance payments, guests’ billings and be responsible for the relevant accounting tasks.
• Be updated about the events in town and willing to communicate them to the Guests.

We offer :
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required :
• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements :
• Knowledge of Hotel Management software (e.g. Opera).
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).
• Fluent in English and Italian. A third language is preferred.
• Professional experience in a similar role.
• Strong passion for hospitality and attention to details.

Workplace : Via Alessandro Manzoni 46, 20121 – Milano.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).

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