Customer Service Manager
3 settimane fa
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
We are currently looking for a Customer Service Manager who will take over responsibility of managing the Customer Service Team in order to assure the whole order and logistic process from the Client order specification till the delivery to the Service Center.
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability.
Key Missions
As a Manager of our Milan Customer Service Team, you will manage our Team and you will also be responsible for Key Customers from the banking industry:
supervise and motivate, delegate tasks and accountability, establish work schedules, set employee goals and objectives, monitor and review the performance of staff and organize necessary interventions for improvement, identifying training needs and develop staff to maximize potential take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels be responsible for Order Process Management; Management of order expectations, customer order status and performance reports communicate all customers’ requirements throughout IDEMIA departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress utilize various internal systems to process customer actions (change requests / artwork requests / complaints & NCR’s), which requires a competent level of technical knowledge in order to manage these small projects and artwork developments ensure that all order entry, invoice dispatch specifications and commissions’ data is entered and processed in an accurate and timely fashion ensure pipeline and forecast accuracy by providing sales teams and Business Directors with regular customer feedback and highlighting revenue opportunities lead communication with manufacturing sites, escalate issues to Business director, monitor all orders be responsible for creation and ownership of SLA’s negotiating terms of the SLA with the customer and the business and maintaining documentation be involved in strategic decisions and judgement calls on product acceptability where non-conformances have occurred in production and when planning customer deliveries to comply with IDEMIA capacity fluctuations and commercial needsProfile & Other Information
Who are we looking for?
To succeed in this position, you will need the following experience in:
In addition to her/his experience, the ideal candidate needs to match our community's values: at IDEMIA we are curious, trusted, caring, daring and together.
We are looking for people who:
-
Customer Service Manager
4 settimane fa
Milan, Italia Werfen A tempo pienoOverview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...
-
Customer Service Manager
3 settimane fa
Milan, Italia Werfen A tempo pienoOverview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...
-
Customer Service Manager
4 settimane fa
Milan, Italia Werfenlife SA. A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance...
-
Customer Service Manager
4 settimane fa
Milan, Italia Orange Business Services A tempo pienoabout the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...
-
Customer Service Manager
3 settimane fa
Milan, Italia Orange Business Services A tempo pienoabout the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...
-
Customer Service
4 settimane fa
Milan, Italia Page Personnel A tempo pienoLa risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...
-
Customer Service
3 settimane fa
Milan, Italia Page Personnel A tempo pienoLa risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...
-
Customer Service Representative
3 settimane fa
Milan, Italia CAE A tempo pienoDescription Join our team in Milano where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks. In this varied role you’ll help prepare training documentation, manage trainee files and data,...
-
Customer Service specialist
1 mese fa
Milan, Italia ADECCO ITALIA S.p.A. A tempo pienoAdecco Italia SpA, specializzazione Finance, ricerca per importante società leader nel settore beverage un/a Customer Service Specialist.Riportando al Customer Service Manager, contribuirà al servizio clienti attraverso attività di: • Gestione degli ordini su SAP; • Monitoraggio del rispetto delle consegne e le tempistiche di fatturazione per...
-
Customer Service Manager
2 mesi fa
Milan, Italia EssilorLuxottica A tempo pienoWHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...
-
Customer Service Manager
3 settimane fa
Milan, Italia EssilorLuxottica A tempo pienoWHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...
-
Customer Service Senior
4 ore fa
Milan, Italia EG S.p.A. A tempo pienoDal 1998 nel settore dei medicinali equivalenti, in cui vantiamo una posizione di leadership in Italia, oggi siamo presenti con impegno e dedizione anche nel campo dei farmaci biosimilari, dei farmaci specialistici e in quello dei prodotti per l’automedicazione.Facciamo parte del gruppo STADA, una multinazionale farmaceutica fondata a Dresda nel 1895 da...
-
Customer success manager
1 mese fa
Milan, Italia Manpower MP PERM CONS LOMB OCCID A tempo pienoServizi di customer service per Brand settore Luxury/FashionIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una:CUSTOMER SUCCESS...
-
Customer Service Manager
2 mesi fa
Milan, Italia EssilorLuxottica Group A tempo pienoWHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...
-
Customer Service Manager
3 settimane fa
Milan, Italia EssilorLuxottica Group A tempo pienoWHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...
-
Customer Service Representative
2 settimane fa
Milan, Italia Abbott A tempo pienoWithin our Cardiac Rhythm Management division, we are recruiting a Customer Service Representative. In this position, you will: Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints Compliant with internal processes and procedures (e.g....
-
Customer Service Representative
4 settimane fa
Milan, Italia Olin A tempo pienoOlin is a global chemical company and a leading producer of chlor-alkali products, epoxy resins and chlorinated hydrocarbons. Founded in North America in 1892, Olin today employs more than 8,000 people in 20 countries. Our products are the basis for a wide range of applications in everyday life, from electronics to automotive coatings and wind turbines. ...
-
Customer Service Representative
3 settimane fa
Milan, Italia Olin A tempo pienoOlin is a global chemical company and a leading producer of chlor-alkali products, epoxy resins and chlorinated hydrocarbons. Founded in North America in 1892, Olin today employs more than 8,000 people in 20 countries. Our products are the basis for a wide range of applications in everyday life, from electronics to automotive coatings and wind turbines. ...
-
Service Manager
1 mese fa
Milan, Italia METZ Electronics S.r.l. A tempo pienoMetz Electronics Srl,the Italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a: Service Manager You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role on the development of our brand, supporting the distribution of our products (home appliances: white goods,...
-
Coordinatore Customer Service
1 giorno fa
Milan, Italia Adecco Onsite STV A tempo pienoAdecco Italia ricerca per società start up in espansione, presente nei più importanti paesi europei, operante nel settore dei servizi automobilistici, una figura di:Coordinatore Customer Service (mercato francese)La risorsa riporterà all'Operation Manager francese e andrà a coordinare un gruppo di operatori customer service operanti nel mercato...
