Guest Service Correspondent Villa San Michele, a Belmond Hotel

3 settimane fa

Firenze, Italia Belmond A tempo pieno

The ideal candidate has an outgoing personality and is capable of addressing Guests requests efficiently, exceeding their expectations by providing relevant and insightful information.

Reports to Head Concierge.

Main duties & responsibilities:

  • Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing information
  • Assist Guests to introduce interesting sightseeing activities, local and cultural events as well as shopping experience.
  • Handling Guest’s correspondence about all their pre-arrival requests, giving always the best solution and the best advice to rend a memorable stay, according to the company policies and procedures, maintaining high standards at all times
  • Responsible of providing to each Guest a warm and efficient arrival and departure process
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
  • Identify guest needs and provide information regarding policies, services and amenities
  • Maintain our digital concierge database
  • Knowledge in operating key, phone, internet and other systems as needed

Requirements

Competencies required

  • Effective communication: She / He communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding;
  • Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;
  • Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills. She / He is willing to continuously develop him/ herself;
  • Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one’s tasks and responsibilities;
  • Adaptability: She /He accepts change and participates in new programs and processes. She / He is willing to learn new skills and keep up to date with developments in the department. She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;
  • Attention to detail in terms of content and accuracy;
  • Possess excellent organizational skills;
  • Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.
  • Professional experience in Front Office Department in a five star or deluxe hotel.
  • Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
  • Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).

Experiences and skills required:

  • Professional experience in Front Office Department in a five star or deluxe hotel.
  • Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
  • Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).

Benefits

Benefits

  • Seasonal Labour contract according to C.C.N.L. Settore Turismo (stagione 2024)


Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.

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