Associate - Analytics and Reporting

4 settimane fa


Province of Piacenza, Italia Sky A tempo pieno

Sky Italia per la sua sede di Milano, ricerca una risorsa da inserire all’interno del business di Sky, e lavorerà nel Team After Sales & Product Base Management inserito nella Direzione Supply Chain.

Le Principali attività

Garantire lo svolgimento delle attività progettuali volte alla definizione e all'evoluzione dei processi di After Sales ( introduzione nuovi prodotti, evoluzione dei canali di assistenza tecnica). Analisi e Monitoraggio dei processi After Sales con l’obiettivo di individuare continue azioni correttive volte al miglioramento dei processi e della customer experience, garantendo al contempo il rispetto del Budget di struttura. Gestione della relazione con i team interni ( Logistica) ed esterni (Customer Care, Finance, Technology ecc…) alla Supply Chain. Realizzazione in autonomia di analisi e presentazioni ad hoc sui KPI di propria competenza ( NPS).

Requisiti richiesti:

Laurea specialistica preferibilmente in Economia e Management, Ingegneria gestionale Gradita esperienza acquisita in progetti di mappatura e re-design dei processi Ottima conoscenza del pacchetto MS Office, in particolar modo di MS Excel e MS Power Point e MS Access Affinità col project management e ottima capacità di adattamento a contesti di lavoro dinamici e complessi Capacità di lavorare in team Buona conoscenza della lingua inglese, parlata e scritta

Si offe contratto a tempo determinato di 12 mesi. Modalità di lavoro ibrida


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