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Field Service Engineer

4 mesi fa

Milan, Italia Getinge Italia S.r.l. A tempo pieno

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Job Purpose:

the FSE is responsible to perform the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in agreement with the customer requirements and the QRC process. The person must be based in Roma and will mainly management the Lazio, Campania, Molise, Abruzzo, Umbria work area.

Key duties and responsibilities:

Service activities: average time: 85%

• Perform the field service activities on customer sites such as maintenance, installation, FSCA, site inspection in agreement with QRC and customer requirements/SLA.

• Provide the proper documentation to customer after each activity.

• Report complains timely and support the follow up process.

• Be responsible for the spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material based on the assigned product and customer needs.

• Keeps the valid certification on assigned products.

• Be responsible for instruments and tools assigned in order to follow the company rules and calibration plan.

• Create synergies with the sales representative into the field.

• Eventual after sales support/training to the customer.

Customer contacts management: average time: 15%

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