Junior Customer Contract Director
1 mese fa
about the role
Orange is seeking a professional with Program/Project Management background to growth within the Governance and Project Management team for South Europe Territory. The ideal candidate is strongly focused on customer satisfaction, he/she aims to deliver an excellent customer experience supporting the adoption of Orange services while optimizing revenue and managing efficiency on the assigned accounts.
Main Responsibilities of the Customer Contract Manager
Service Creation for new contracts & contract extensions (new products, MSA changes, etc) Management of improvement & optimization plans Matrix management of the Internal teams responsible to deliver services to customer Governance of the client relationship during the lifecycle of the contract Execution of contractual obligations Leadership of the Orange core team to ensure overall delivery of contract commitments and client satisfaction
about you
Minimum of 5 years of client facing experience in the Telecom or IT industry Good leadership skills and able to work under pressure Client focused with good interpersonal & negotiation skills. Experience in managing geographically distributed and multicultural teams. Excellent organisation, and good coordination, communication, presentation, synthesis and reporting skills Good experience and proficiency at developing, documenting and optimizing processes
additional information
Degree in business, science (or other relevant area), or equivalent relevant experience with a demonstrable commitment to self-development Agile Synergy Practitioner Certification ITIL foundation certification Excellent knowledge of written and spoken English language Optional : CMM/CMMI, PMP or PgMP or Prince2 or MSP, Six Sigma certifications
contract
Regular
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