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Field Service Engineer
4 mesi fa
At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.
Are you looking for an inspiring career? You just found it.
Job Purpose:
the FSE is responsible to perform the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in agreement with the customer requirements and the QRC process. The person must be based in Roma and will mainly management the Lazio, Campania, Molise, Abruzzo, Umbria work area.
Key duties and responsibilities:
Service activities: average time: 85%
• Perform the field service activities on customer sites such as maintenance, installation, FSCA, site inspection in agreement with QRC and customer requirements/SLA.
• Provide the proper documentation to customer after each activity.
• Report complains timely and support the follow up process.
• Be responsible for the spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material based on the assigned product and customer needs.
• Keeps the valid certification on assigned products.
• Be responsible for instruments and tools assigned in order to follow the company rules and calibration plan.
• Create synergies with the sales representative into the field.
• Eventual after sales support/training to the customer.
Customer contacts management: average time: 15%
• Contact the customers after the dispatching from front office in order to:
- Pre-clarify the technical issue problem.
- Define the scheduling for the visit.
Knowledge/Skills/Experience:
Key competences/skills and personal qualities:
• Product technical knowledge.
• Technical problem-solving attitude.
• Priority setting capability and organizational skills.
• Customers centricity approach.
• Good interpersonal relationship attitude.
• Communicational skills.
• Team Oriented.
Experiences : previous experience on technical field activities or in similar roles (at least 5years).
IT Skills: Microsoft Office package.
Education: technical high school diploma or technical degree.
Languages: fluent Italian and at least basic English.
Located: Roma
About us
Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.
If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.
